Operating with autonomy and executive presence, the Associate Director partners closely with Commercial Operations, Sales, Strategic Accounts, Customer Service, Tax, IT/System teams, Revenue/Accounting, SOX, and Finance leadership to strengthen governance, improve KPI visibility, automate manual work, reduce revenue leakage, enhance cash flow, and improve customer outcomes. This role leads the teams, processes, controls, systems, and cross-functional partnerships required to deliver accurate billing, disciplined receivables management, strong cash performance, audit-ready operations, and a scalable customer experience.