Preferred Skills (Highly Valuable)3+ years of experience supporting enterprise voice and communication platforms in high-availability, mission-critical environments.2+ years of experience with Site Reliability Engineering (SRE) practices, including service metrics, capacity planning, resilience testing, and disaster recovery.3+ years of experience supporting systems used in clinical workflows, with an understanding of patient care impact, downtime risks, regulatory considerations, and caregiver expectations.3+ years of experience applying data analysis to guide prioritization and service improvements, using SQL, Power BI, or similar tools to communicate insights to technical and business stakeholders. Must Have Skills (Required to Succeed)5+ years of experience supporting on-prem and cloud infrastructure, including operating systems, networking, and platform services in complex, highly available environments3+ years of experience automating systems and workflows using PowerShell, Python, or other comparable tools.5+ years of experience in application architecture, implementation, and ongoing support within enterprise environments.