UNKNOWN

ADAPTED_NOW

Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a registered area and is learning to become proficient in complex work. See Northwestern Mutual Privacy Policy at https://www.northwesternmutual.com/online-privacy-statement/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.

Job DescriptionPrimary Duties and Responsibilities<ul><li>Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment</li><li>Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a registered area and is learning to become proficient in complex work.</li><li>Researches and evaluates possible solutions to complex problems that requires identifying root cause and some deviations from procedures</li><li>Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers</li><li>Ability to de-escalate client experience situations effectively while guiding clients through complex and unique inquiries.</li><li>Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.</li><li>Embraces new technology and serves as an advocate for website and self-service capabilities by educating clients and field. Understands risks and impacts that the transaction has on the client or policy.</li><li>Understands how systems connect to processes and outcomes.</li><li>Drives change and embraces continuous improvement by creating processes and provisions to accommodate change.</li><li>Fosters a professional relationship with our clients to enhance brand loyalty</li><li>Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards</li><li>Adept at shifting work priorities to meet the needs of the business and customer demand.</li></ul>Qualifications<ul><li>Associates degree in business or related field or equivalent combination of education and experience</li><li>Minimum of 2 years related customer service experience with proven customer service skills</li><li>Advanced understanding of Investment or Income markets or products (i.e. VA, VL, VUL Retirement or Business markets)</li><li>A basic understanding of tax implications</li><li>Advanced written and verbal communication skills</li><li>Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy</li><li>Strong organization skills with the ability to prioritize tasks.</li><li>A strong desire to continuously learn and improve</li><li>Strong problem-solving skills and ability to provide options</li><li>Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages</li></ul>This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 6 - FINRA, SIE - FINRACompensation Range:Pay Range - Start:$21.35<h3></h3><h3></h3><h3></h3>Pay Range - End:$32.02Geographic Specific Pay Structure:<h3></h3><h3></h3>We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click <a href="http://careers.northwesternmutual.com/pay-transparency/" rel="noopener noreferrer nofollow" target="_blank">here</a> to learn more.Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!Northwestern Mutual is an <a href="https://www.northwesternmutual.com/equal-employment-opportunity-policy/" rel="noopener noreferrer nofollow" target="_blank">equal opportunity employer</a> who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.<h3>Skills</h3>Policy Inquiries & Complaints Management​ (NM) - Intermediate, Customer Service Mindset (NM) - Intermediate, Prioritization (NM) - Intermediate, Policy & Procedure (NM) - Intermediate, Case Management (NM) - Intermediate, Teamwork (NM) - Intermediate, Compliance (NM) - Intermediate, Field Relations (NM) - Intermediate, Analytical Thinking (NM) - Intermediate, Adaptive Communication (NM) - Intermediate, Root Cause Analysis & Decision Quality (NM) - Intermediate, Quality Acumen (NM) - Intermediate, Client Advocacy (NM) - Intermediate, Data Security (NM) - Advanced, Attention to Detail (NM) - Intermediate, Financial Services Industry Acumen (NM) - Intermediate, Insurance Products (NM) - Intermediate, Change Adaptability (NM) - Intermediate, Customer Support (NM) - Intermediate, Escalation Management (NM) - Intermediate, Tax Awareness (NM) - Intermediate, Investment Products (NM) - Intermediate<h3>FIND YOUR FUTURE</h3>We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.<ul><li><a href="https://careers.northwesternmutual.com/life-at-nm/flexibility-balance/" rel="nofollow noopener noreferrer" target="_blank">Flexible work schedules</a></li><li>Concierge service</li><li><a href="https://careers.northwesternmutual.com/life-at-nm/benefits/" rel="nofollow noopener noreferrer" target="_blank">Comprehensive benefits</a></li><li>Employee resource groups</li></ul>--s-p-m1--Powered by SonicJobs (an advertiser on Monster). By applying, you consent to share your data with SonicJobs and the employer. Monster or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at https://www.northwesternmutual.com/online-privacy-statement/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions

<h1>Who We Are</h1>
 What we believe. 
 We believe relationships are built on trust. That our lives and our work matter. And that doing what’s right is good for everyone — our clients, our employees, our financial representatives and our communities. 
 These beliefs launched our company nearly 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.
 
 
 We’re known for our financial strength. 
 That means we’ll be here for the millions of people who are counting on us—our clients, our employees, our financial representatives and our communities. 
 
 We care.
 We make a positive difference in our communities. Nationally, thousands have benefited from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about. 
 

<h1>Why Work Here</h1>
 We’re strong and growing. 
 In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We’re strong, innovative and growing. And we want you to grow with us.
 
 
 We invest in our people. 
 We provide opportunities for employees to grow themselves, their careers, and, in turn, our business. Movement around the company is encouraged and we help our people build meaningful, long-term careers.
 
 Be part of building our future.
 We’re expanding our campus in downtown Milwaukee overlooking Lake Michigan. The Northwestern Mutual Tower and Commons will include a state-of-the-art employee Learning Institute, and will feature a natural light-filled, 21st century work environment. This signature development reinforces our commitment to job growth, attracting top talent and drawing new business to Milwaukee. 
 
 Enjoy Milwaukee. 
 Located on beautiful Lake Michigan, Milwaukee offers a perfect balance of big city and small town living. Home to Summerfest, the world’s largest music festival, Milwaukee has a thriving music scene, a celebrated annual film festival and vibrant performing arts community. Professional sports teams include the Milwaukee Brewers, Milwaukee Bucks and other major teams. And outdoor family fun is easy here. An extensive urban bike path network links our lakefront parks, beaches and other recreational hotspots. 
 
 <h1>Our Culture</h1>
 We are always evolving. 
 At Northwestern Mutual, our employees, and our business, are always evolving. We are agile and continuously learning and improving. We have a work environment that empowers problem solving and encourages innovation—you will make an impact here.
 
 
 We do what’s right. 
 Our “do-what’s-right” value is pervasive. We ask ourselves: “Is this in the best interest of our clients? Our employees? Our financial representatives?” Acting on this value improves our clients’ experience, and makes Northwestern Mutual a better place to work. 
 
 We recognize and develop possibilities in our people.
 Onsite training and leadership development programs help employees succeed and grow. We also sponsor learning opportunities outside the company to help employees stay current in their fields, network with peers and gain external perspective. 
 
 Diversity makes us better. 
 We believe diversity and inclusion cultivate creativity, innovation and a better experience for our clients. That’s why we recruit and grow people who bring unique perspectives, ideas, beliefs and cultural backgrounds.

Northwestern Mutual

FINRA (6/63 or 7/63) Customer Service Representative - REMOTE Nationwide

Analysis Skills

Call Centers

Call Volume

Case Management

Communication Skills

Consumer Branding

Continuous Improvement

Customer Escalations

Customer Experience

Customer Relations

Customer Support/Service

Customer Training

Detail Oriented

Establish Priorities

Financial Services

Identify Issues

Information/Data Security (InfoSec)

Insurance

Leadership

Multitasking

Organizational Skills

Presentation/Verbal Skills

Process Development

Process Improvement

Resolve Customer Issues

Root Cause Analysis

Team Player

Writing Skills

SonicJobs

OTHER

FEED

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Review customer requirements to ensure detailed technical proposals are prepared in accordance with such requirements while ensuring that Clarke Energy internal metrics are maintained for margin, commercial risk and technical risk.

Why Work at Clarke Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: <ul><li>Competitive compensation and benefits </li><li>Work-life flexibility </li><li>Recognition and rewards </li><li>Development and career opportunities </li><li>A safe and inclusive workplace </li></ul> Why You Will Love this Job The Sales & Business Development Manager for Data Centers will be responsible for generating and developing national sales opportunities. This role is fully remote within the United States. Specific Responsibilities: <ul><li>Generate sales national opportunities. </li><li>Sales Focus - Meet with prospective and existing customers to develop new potential projects to maintain a healthy proposals pipeline </li><li>Develop the proposals pipeline to close a profitable and risk managed order book for Clarke Energy USA, in line or exceeding sales targets </li><li>Promote and build understanding of the Clarke Energy offer, and how this differentiates the Company from its competitors. </li><li>Establish strong relationships in order to become a valued technical & commercial resource to the customer. </li><li>Respond to all customer enquiries, ensuring that responses are accurate and timely. </li><li>Manage the preparation of customer focused technical, pricing, commercial quotations, feasibility reports and other documentation, liaising and working with other internal functions as necessary. </li><li>Manage, organize and update customer records electronically and in hard copy files in the correct format required by the internal processes. </li><li>Undertake research and provide market, competitor, and regulatory feedback to the Marketing function. </li><li>Provide input to the order forecast, budget and sales and marketing plan. </li><li>Attend conferences and exhibitions when required </li><li>In line with product decision, determine the key objectives and possible options to be covered in the proposal, coordinating the supply of the necessary information, organizing the various estimates, and defining the scope of supply. </li><li>Work in partnership with Engineering, Commercial and Project Managers as appropriate in order to evaluate technical risk and commercial terms. </li><li>Aid the proposals team with preparing RFQ's for suppliers/subcontractors against specs and T&C's. </li><li>Monitor progress and status of proposals, maintaining accurate records. </li><li>Review customer requirements to ensure detailed technical proposals are prepared in accordance with such requirements while ensuring that Clarke Energy internal metrics are maintained for margin, commercial risk and technical risk. </li><li>Attend site for technical and layout surveys assessing feasibility of project delivery as well as determining all mechanical and electrical integration elements. </li><li>Design, specify and select scope</li></ul>

Clarke

Sales & Business Development Manager - Data Centers (Remote, USA)

Broadbean

Remote Security Jobs in Kenosha, WI

Remote Security Jobs in Kenosha, WI

Resume Resources

Get noticed by top employers!

Remote Security Jobs in Kenosha, WI

FINRA (6/63 or 7/63) Customer Service Representative - REMOTE Nationwide Northwestern Mutual

Sales & Business Development Manager - Data Centers (Remote, USA) Clarke

Resume Resources