You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations You demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team. Perform supervisory responsibilities for assigned employees and area(s), for example, time card and vacation approvals, PMP and 30/60/90 day reviews, opportunities for professional development and training, personnel decisions concerning hire, fire, disciplinary issues, and salary adjustments, as well as employee schedules and leave.