UNKNOWN

FEED

Understand how to troubleshoot and when to escapePlus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA PlusFirst point of contact for the users who call our IT Service DeskAnswers incoming calls, emails, chatsTracks all information in ticketing systemUses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashionEscalates unresolved problem/issues/requests to the proper tier 2 support teamTroubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. Great Customer Service skills with attention to detail and ability to listenNaturally inquisitive and want to learn and understand at deeper levelProactive with information gathering.

Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support.Great Customer Service skills with attention to detail and ability to listenNaturally inquisitive and want to learn and understand at deeper levelProactive with information gathering.Understand how to troubleshoot and when to escapePlus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA PlusFirst point of contact for the users who call our IT Service DeskAnswers incoming calls, emails, chatsTracks all information in ticketing systemUses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashionEscalates unresolved problem/issues/requests to the proper tier 2 support teamTroubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.Become familiar with helpdesk policies and services.Become familiar with the Systems, Network, Core Applications and each team in the IT Department.Other duties as assigned by the Service Desk Manager.Qualifications 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.Demonstrate a general knowledge of operating systems and application software to provide a high level support.Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.Ability to utilize the applications for Microsoft Office for support, reporting and documentation.Excellent oral and written communication skills.Ability to provide technical support over the phone; excellent phone skills, professional demeanor.Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.#J-18808-Ljbffr

Military, Veterans and Diverse Job Seekers

Helpdesk Analyst - Remote

Administrative Skills

Analysis Skills

Communication Skills

CompTIA A+

CompTIA Network+

Customer Relations

Customer Support/Service

Desktop Administration

Detail Oriented

Documentation

Help Desk

Identify Issues

Interpersonal Skills

Knowledge Base

Microsoft Office

Operating Systems

Presentation/Verbal Skills

Problem Solving Skills

Standard Operating Procedures (SOP)

Team Player

Technical Support

Telecommunications

Telephone Product Support

Telephone Skills

Time Management

Writing Skills

Hire Recruits

OTHER

This role acts as the final escalation point for the monitoring, maintenance, and restoration of critical subsea optical paths, providing expert-level troubleshooting for complex physical-layer anomalies—including shunt faults, fiber attenuation, and Power Feed Equipment (PFE) instabilities—to ensure rapid service restoration during Priority 1 and Priority 2 events. By driving deep-dive Root-Cause Analysis (RCA), managing high-stakes coordination with marine maintenance vessels, and spearheading proactive network grooming, this position serves as the critical bridge between Subsea Engineering and Real-Time Operations.

Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Competitive salary</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Training & development</li><li>Tuition assistance</li><li>Vision insurance</li></ul> OVERVIEW: SILTT is searching for a dynamic and highly motivated Subsea Network Operations Center (NOC) Technician to serve as a Tier III technical authority for our global undersea cable infrastructure. This role acts as the final escalation point for the monitoring, maintenance, and restoration of critical subsea optical paths, providing expert-level troubleshooting for complex physical-layer anomalies—including shunt faults, fiber attenuation, and Power Feed Equipment (PFE) instabilities—to ensure rapid service restoration during Priority 1 and Priority 2 events. By driving deep-dive Root-Cause Analysis (RCA), managing high-stakes coordination with marine maintenance vessels, and spearheading proactive network grooming, this position serves as the critical bridge between Subsea Engineering and Real-Time Operations. If you are a seasoned technical leader ready to sustain global connectivity and mentor a world-class team from our San Diego operations hub, we encourage you to apply today! WHO WE ARE: At SILTT we’re pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results (spelled “re-SILTTs”)! WHY SILTT? At SILTT, “objective-driven” means first being “people-driven”. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. That’s why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance. As we charge ahead in the competitive world of technology and sustainment, we need a strong Subsea Principal/Senior NOC Network Technician to support our current and future projects. This critical position will collaborate with fellow SILTT teammates, stakeholders and executive leadership.  As we staff up to support a new program, this Principal/Senior NOC Network Technician will have the opportunity to be on the ground floor and help define the trajectory of our future! A DAY IN THE LIFE: In this role, you will support a high-impact Network Operations Center that forms the backbone of global subsea service delivery. This role provides the opportunity to modernize NOC best practices and shape a world-class operations culture that scales while maintaining customer trust and operational excellence in a mission-critical subsea environment. Key responsibilities include, but are not limited to: Incident and Problem Resolution: <ul><li>Spectrum Sharing Modules (SSM), Power Feed Equipment (PFE), and terrestrial backhaul connectivity (DWDM, Coherent Optics, OTN).</li><li>Support root-cause analysis (RCA) for cable faults and implement corrective actions for recurring system instabilities.</li><li>Collaborate with Incident managers during P1/P2 events (e.g., cable cuts), providing technical direction for traffic restoration via restoration pairs or diverse paths.</li><li>Interface with marine maintenance authorities, cable ships, and subsea vendors to expedite undersea repairs or hardware replacement (RMA). </li></ul>Network Maintenance and Change Implementation: <ul><li>Plan and execute approved maintenance on subsea wet-plants and dry-plants following CAB authorization and MOP standards.</li><li>Conduct firmware upgrades on transponders, gain equalization adjustments, and validation testing on submerged repeaters and branching units.</li><li>Ensure adherence to change control and documentation standards, maintaining strict rollback and verification plans for high-latency transoceanic circuits.</li><li>Review and validate post-change outcomes, reporting optical SNR (Signal-to-Noise Ratio) metrics and identifying improvement opportunities. </li></ul>Monitoring and Optimization: <ul><li>Tune optical monitoring thresholds and alarms to differentiate between seasonal "ocean noise" and genuine system degradation.</li><li>Use NMS and specialized subsea tools (Coherent OTDR, COTDR, Unit-specific Element Managers) to identify fiber anomalies and performance trends.</li><li>Recommend and implement proactive measures to enhance network resilience, such as optimized power feeding or automated rerouting.</li><li>Collaborate with Marine Engineering and QA teams to update optical baselines and improve emergency runbooks. </li></ul>Documentation and Knowledge Sharing: <ul><li>Maintain accurate and version-controlled documentation for straight-line diagrams (SLDs), cable landing station (CLS) layouts, and link budgets.</li><li>Contribute to the continuous improvement of the Subsea NOC Knowledge Base (KB) regarding specific cable system architectures.</li><li>Mentor and train Level I and Level II NOC staff through hands-on guidance in optical physics and peer review sessions. </li></ul>BASIC QUALIFICATIONS: <ul><li>Bachelor’s degree in Electrical Engineering, Telecommunications, or a related technical discipline preferred; equivalent professional experience and specialized training may be considered in lieu of a formal degree.</li><li>BICSI certified Technician (TECH) preferred, other BICSI or equivalent optical/marine certifications may be considered.</li><li>8+ years of experience in enterprise or service provider network operations, with a heavy emphasis on optical transport and subsea systems.</li><li>Strong technical expertise in high-capacity transport (Ciena, Infinera, Nokia, NEC, SubCom), DWDM, and subsea power feeding.</li><li>Deep understanding of OTDR/COTDR, Optical Link Budgets, Q-factors, Chromatic Dispersion, and PMD.</li><li>Experience with NMS, ITSM, and logging platforms (ServiceNow, SolarWinds, Splunk, or vendor-proprietary EMS).</li><li>Working knowledge of scripting or automation tools (Python, Ansible, or similar) for managing large-scale optical fleets preferred.</li><li>Certifications: CCNP (required), JNCIP, or equivalent advanced vendor certification preferred; ITIL v4 Foundation a plus. </li></ul>SKILLS & COMPETENCIES: <ul><li>Advanced Optical Diagnostics and Subsea Troubleshooting</li><li>Root Cause and Problem Analysis (Wet-plant vs. Dry-plant)</li><li>Change Implementation and CAB Readiness</li><li>Mentoring and Technical Leadership</li><li>Monitoring Optimization and Automation Awareness</li><li>Documentation Quality and Regulatory Compliance (ICPC standards) </li></ul>ABILITY TO WORK REMOTE: The work associated with this role is expected to be performed on-site at our San Diego Area location, though some travel may be required for periodic support as needed.

Siltt LLC

Sr. Subsea Network Operations Center (NOC) Technician

Ansible

Automation

Best Practices

Bridge Building

Budgeting

CCNP - Cisco Certified Network Professional

Change Control

Civil Engineering

Computer Firmware

Corrective Action

Cross-Functional

DWDM (Dense Wavelength Division Multiplexing)

Dental Insurance

Develop and Maintain Customers

Disaster Recovery

Document Management

Documentation Standards

Electrical Engineering

Equalization

Hardware Repair

Health Insurance

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Improvement Metrics

Information Technology & Information Systems

JNCIP - Juniper Networks Certified Internet Professional

Leadership

Mail Processing

Maintain Compliance

Marine Engineering

Mentoring

Network Administration/Management

Network Management Software

Network Operations Center

Optics

Physics

Python Programming/Scripting Language

Quality Assurance

Root Cause Analysis

Scripting (Scripting Languages)

Service Delivery

ServiceNow

Signal-to-noise Ratio (SNR)

Small Business

Splunk

Technical Leadership

Training/Teaching

Transponder

Tuition Fees

Validation Testing

Vehicle Fleets

Verification Plans

Vision Plan

Willing to Travel

Work From Home

In this vital role, you will serve as a point of contact for field services, providing essential coordination and logistical support to ensure seamless communication and efficient workflow across multiple locations. Join our team as a Field Services Coordinator and be part of a fast-growing technology company where your organizational talent and commitment to outstanding service will make a meaningful impact every day.

HOUR

Benefits: <ul><li>Dental insurance</li><li>Employee discounts</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Wellness resources</li></ul> 

   THE COMPANY:  TELCLOUD is a fast-growing technology company and a leading provider of wireless solutions. We pride ourselves on delivering high-quality solutions that meet the evolving needs of our clients. We are looking for talented and experienced individuals to join our team.  JOB SUMMARY: We are seeking a proactive and organized Field Service Coordinator (FSC) to join our dynamic team. The FSC is a key operational role responsible for managing communications, scheduling, and installation coordination. In this vital role, you will serve as a point of contact for field services, providing essential coordination and logistical support to ensure seamless communication and efficient workflow across multiple locations. Your energetic approach and attention to detail will help facilitate smooth field installations, support team coordination, and enhance overall service delivery. This position offers an exciting opportunity to develop your skills in a customer-focused environment. It is ideal for someone who thrives in a fast-paced environment and understands the importance of efficient installation processes.  DUTIES / RESPONSIBILITIES:  <ul><li>Act as the main liaison between technician dispatch teams, clients, and office staff, ensuring clear communication and timely information flow</li><li>Managing Technicians and Technician Dispatch Companies to efficiently and correctly complete POTs Replacement Installations and Surveys</li><li>Handle incoming calls with professionalism and courtesy, providing excellent customer service and information to clients</li><li>Maintain accurate records through data entry, filing, and document proofreading</li><li>Update and manage Service Calls within our proprietary portal</li><li>Communicate changes and answer questions from clients, technicians, and coworkers daily</li><li>Update job logs, schedules, and daily work plans</li><li>Track technician assignments and job progress</li><li>Utilize computer skills such as Microsoft Office, Google Workspace, and Adobe for various administrative functions</li><li>Assist Partners with Self-installations</li><li>Conduct Virtual Site Surveys with clients to facilitate efficient and successful installations.</li><li>Assist Project Management teams with large installation projects</li></ul>GENERAL SKILLS:  <ul><li>Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment</li><li>Excellent phone etiquette and customer service skills</li><li>Computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace tools, and Adobe</li><li>Clerical experience in data entry, filing, proofreading, and general administrative support</li><li>Exceptional time management and multitasking skills</li><li>Ability to work efficiently and independently</li><li>Critical thinking to resolve issues efficiently and quickly</li></ul>ADDITIONAL PREFERRED SKILLS  <ul><li>Experience with Plain Old Telephone Service (POTS) systems is highly desired</li><li>Experience in Telecommunications, IT, or Technology</li><li>Experience with work location coordination</li><li>Basic knowledge of Technology Networking, POTs, or POTs replacement installations</li></ul>Join our team as a Field Services Coordinator and be part of a fast-growing technology company where your organizational talent and commitment to outstanding service will make a meaningful impact every day.    WORKDAYS & SCHEDULES:  <ul><li>Monday – Friday</li><li>A Shift: 6:00 am – 2:30 pm PST</li><li>B Shift: 8:30 am – 5:00 pm PST</li></ul>WORK LOCATION:  <ul><li>Remote</li></ul>CLASSIFICATION & COMPENSATION:  <ul><li>Position Classification: Full-time</li><li>Compensation Range: $18 - $20 /hour</li></ul>BENEFITS:  <ul><li>Comprehensive health benefits coverage (eligible first month after the hiring month)</li><li>Generous company Paid Time Off (PTO) policy</li><li>Robust company Holiday schedule</li><li>Opportunity for growth and development within the company</li></ul>REPORTING STRUCTURE:  <ul><li>This position reports directly to the Field Service Manager</li></ul>NOTES: <ul><li>Management retains the discretion to add or modify the duties of this position at any time.</li></ul> ***TELCLOUD IS AN EQUAL OPPORTUNITY EMPLOYER***   This is a remote position.

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Helpdesk Analyst - Remote Military, Veterans and Diverse Job Seekers

Sr. Subsea Network Operations Center (NOC) Technician Siltt LLC

Field Service Coordinator DAGOBAH SYSTEMS INC

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