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The Analyst, Research II is responsible for utilizing R-Log or designated Warehouse Management Systems (WMS) along with all available systems and databases to reconcile discrepancies and escalations across departments, shifts, and customer interactions. Assist in identifying root causes of discrepancies or SLA misses and recommend preventive actions; report findings to the Operations Manager and Customer.

HOUR

<div><h3>Shift</h3><div>Friday - Sunday - Weekend Shift</div><h2>Shift: Friday through Sunday 5:00AM to 3:30PM</h2><h2>Pay: $22.00 per hour plus $1.50 per hour shift differential</h2><h2>Location: Hixson Blvd. Lebanon, TN</h2><h2>Analyst, Research II</h2><p>The Analyst, Research II is responsible for utilizing R-Log or designated Warehouse Management Systems (WMS) along with all available systems and databases to reconcile discrepancies and escalations across departments, shifts, and customer interactions. Timely resolution is critical to meet SLA metrics for time in the facility.</p><h3>Primary Responsibilities</h3><ul><li>Research and resolve discrepancies and escalations accurately using all available resources.</li><li>Provide reports to Supervisor detailing errors, improper scans, and shift-based misses to drive accountability.</li><li>Maintain product flow by resolving issues in FIFO or prioritization order.</li><li>Communicate resolution and completion of prioritized orders to customers and management.</li><li>Report repetitive errors and problems to the Inventory Control Manager.</li><li>Assist in identifying root causes of discrepancies or SLA misses and recommend preventive actions; report findings to the Operations Manager and Customer.</li><li>Maintain strong account relationships by responding to inquiries courteously and efficiently; foster positive customer rapport.</li><li>Promote continuous improvement in warehouse and inventory functions using established quality processes (ISO, account-specific) and QDM initiatives.</li><li>Understand and meet all customer quality goals.</li><li>Participate in quality programs and project teams.</li><li>Recommend and/or lead projects to improve departmental work processes and procedures.</li><li>Run and maintain reports; drive results to meet facility KPIs and deadlines.</li><li>Physically move orders to appropriate departments and communicate status of expedited or hot orders throughout the process.</li><li>Collaborate with Operations, Customers, and Support Groups to ensure timely order movement and fulfillment.</li><li>Update customers on order status, shipping, and any related issues.</li><li>Identify required parts and determine alternative solutions when parts are unavailable to keep orders moving.</li><li>Work with supervisors to help set daily commitments.</li><li>Support tracking and execution of rework projects throughout the facility.</li><li>Perform other duties as assigned.</li></ul><h3>Education / Experience</h3><ul><li>High school diploma or GED required; 1--4 years of relevant experience.</li><li>Minimum 1 year of warehouse experience including computer skills.</li><li>Effective communication and PC skills required.</li><li>Customer service driven.</li><li>Strong team player.</li><li>Demonstrated leadership skills.</li><li>Strong problem-solving and communication abilities.</li></ul><h2>Requirements, Perks, and Benefits (US -- Non-Exempt)</h2><h3>Physical & Cognitive Requirements (With or Without Accommodation)</h3><ul><li>Ability to follow policies and procedures</li><li>Ability to read, write, and interpret information</li><li>Ability to add, subtract, multiply, and divide</li><li>Ability to use hands to finger, handle, or feel</li><li>Ability to sit, walk, or stand for the duration of the shift</li><li>Must possess visual acuity to perform essential job functions</li><li>Ability to conduct physical tasks with a full range of motion throughout the warehouse environment</li><li>Ability to lift/carry items up to 50 pounds</li></ul><h3>Equal Opportunity Employer</h3><p>FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.</p><ul><li><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" rel="nofollow">Know Your Rights</a></li><li><a href="https://www.laborposters.org/posters/federal-pay-transp-english-formattedesqa508c.pdf" rel="nofollow">Pay Transparency</a></li><li><a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf" rel="nofollow">Family and Medical Leave Act (FMLA)</a></li><li><a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" rel="nofollow">Employee Polygraph Protection Act</a></li></ul><h3>E-Verify Program Participant</h3><p>Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:</p><ul><li><a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" rel="nofollow">E-Verify Notice (bilingual)</a></li><li><a href="https://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf" rel="nofollow">Right to Work Notice (English)</a> / <a href="https://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf" rel="nofollow">Spanish</a></li></ul><p>FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact <p>FSC.TalentAcquisition@fedex.com</p>.</p><h3>Perks and Benefits at FedEx Supply Chain (FSC)</h3><ul><li><strong>Competitive Pay:</strong> Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.</li><li>401(k) plan with company match after 1 year</li><li>Tuition reimbursement program</li><li>Holiday pay and accrued paid time off (Vacation and PTO)</li><li>Medical, dental, vision, and voluntary benefits available on day one</li><li>Basic life insurance</li><li>Basic AD&D coverage</li><li>Supplemental Life and Supplemental AD&D</li><li>Short-Term and Long-Term Disability (for full-time employees after 180 days of service)</li><li>Paid parental leave for both moms and dads</li><li>Paid bereavement and jury duty</li></ul><h3>Job Disclaimer (US)</h3><p>Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.</p></div>

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<p style="margin: 0; vertical-align: baseline; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none"><span><strong>Anything's possible at FedEx</strong> <br>We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing. And today we’re still leading the charge, pushing the envelope, connecting our customers and team members to unprecedented opportunities and changing what’s possible along the way. <br><br>At FedEx, you’ll find everything you’d expect of a people-first, global industry leader. From benefits to special training to advancement opportunities, our offerings are deep and wide to match our commitment to your personal and career aspirations. <br></span></p>

FedEx

Analyst, Research II

Analysis Skills

Communication Skills

Computer Skills

Continuous Improvement

Corrective Action

Customer Relations

Customer Support/Service

E Programming Language

English Language

Establish Priorities

FIFO

High School Diploma

Homeland Security

ISO (International Organization for Standardization)

Inventory Management

Lift/Move 50 Pounds

Metrics

Operations Management

Order/Customer Fulfillment

Performance Metrics

Problem Solving Skills

Process Development

Process Improvement

Product Flow

Reconciliation

Reporting Skills

Root Cause Analysis

Service Level Agreement (SLA)

Shipping/Receiving

Spanish Language

Supply Chain

Team Player

Time Management

United States Citizenship and Immigration Services (USCIS)

Warehousing

FedEx Combined

FEED

Disassembles and sets up all production equipment, cleans all equipment using COP and CIP systems, verifies the proper cleaning and set-up of all equipment, puts away production and sanitation materials, drives material handling equipment, monitors/tests chemical concentration of all CIP systems. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others.

<p>Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers alsogain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 countries and annual sales of $5.9 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's®-Infinite Possibilities. One Family. <br/><br/><strong><b>Purpose Statement</b></strong><br/><br/>The Sanitation Associate is responsible for controling all environmental and in-depth equipment cleaning to ensure the safety and quality of our food products. <br/><br/><strong><b>Key Accountabilities and Outcomes</b></strong><br/><br/></p><ul><li>Disassembles and sets up all production equipment, cleans all equipment using COP and CIP systems, verifies the proper cleaning and set-up of all equipment, puts away production and sanitation materials, drives material handling equipment, monitors/tests chemical concentration of all CIP systems.</li><li>Maintains CIP Chart Recorders. Documents necessary information on charts and CIP logs.</li><li>Takes inventory of sanitation supplies. Uses bioluminescence technology to verify CIP systems.</li><li>Responsible for performing tasks according to the plant Master Cleaning Schedule.</li><li>Responsible for basic troubleshooting of all Sanitation equipment.</li><li>Trains new Associates on required skill sets for Environmental Operations.</li><li>Maintains work area in a safe and orderly fashion according to GMP and Safety guidelines.</li><li>Operates Rich's SCADA system and completes appropriate paperwork.</li><li>Performs any other related miscellaneous duties assigned by Lead person.</li><li>Will be required to train in other areas of the plant as required by the Skillblock program, which may include: Valve and Pump PM program. </li></ul><strong><b>Knowledge, Skills, and Experience</b></strong><ul><li>High school diploma or GED.</li><li>One year work experience in a manufacturing or industrial environment.</li><li>Must have good communication skills, both written and verbal</li><li>Must have the ability to train other Associates in Sanitation/Environmental operations</li><li>Must have the desire and ability to operate as a member of a Self-Directed work team</li><li>Must be proficient on Rich's SCADA system</li><li>Has an awareness of and the ability to follow Associate Safety guidelines</li><li>Has an awareness of and the ability to follow GMP and Food Safety guidelines</li><li>Understands proper machine operating and adjusting procedures</li><li>Must have the ability to work in and contribute to Production Improvement, Associate Involvement and Temporary Teams, as assigned </li></ul>Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. <br/><br/>Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process. <br/><br/><strong>BRINGING YOUR BEST SELF TO WORK.</strong><br/><br/>As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: <ul><li>Competitive compensation</li><li>Health & financial benefits</li><li>Paid time off</li><li>Parental leave</li><li>Family planning support</li><li>Flexible work policy</li><li>Associate resource groups</li><li>Volunteering & community impact opportunities</li><li>Holiday gatherings</li><li>In-house taste tests (we are a food company after all)! </li></ul><br/>It's all part of how we support our family of associates. <strong>Because in the company of family, all things are possible.</strong><br/><br/><strong>MEET RICH'S.</strong><br/><br/>Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With over 13,500 associates working in 100 locations globally, and annual sales at $5.9 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's®-Infinite Possibilities. One Family.

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Analyst, Research II FedEx

Sanitation Associate - Shift 3 Rich Products

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