Communicate appropriately with supervisor, co-workers, residents, family members, customers and the public treating all people with dignity and respect, role modeling the treatment of all people with warmth, empathy and genuineness with respect and sensitivity for their privacy, rights, culture, ethnic, religious and lifestyle differences. Respond to internal and external customers in a timely and proactive manner, understanding that the customers include individuals who are our clients, family members, employees, volunteers, business partners, members of the community etc.