Serves meals to patients in a professional, courteous and efficient manner - consistently Adheres to hospital regulatory Requirements, including proper use of patient identifiers and Hand hygiene practices- Instructs patients on meal Ordering system Following an established script- Delivers the correct menu and related inserts (diet compliant) to patients in a timely manner - assists patients and/or family members in placing meal Orders as needed - assesses each patient's ability to Utilize the meal Ordering system and Follows up with appropriate staff member If patient unable to Participate- Delivers between meal nourishments directly to patients- Expedites changes and/or diet compliant substitutes per patient requests - for diabetic patients, informs Nursing that tray has arrived and of intent to deliver- Adheres to established infection control and isolation precaution policies- Retrieves completed meals from patients' rooms in a timely manner - records nutrient intake from meals for patients on physician-ordered calorie counts- Demonstrates speed, accuracy, and ability to work calmly under pressure- Acts as liaison between the Nutrition and Food Service Department, the patient and the nursing units- Enters meal orders into CBORD- Mediates and takes ownership of patient concerns regarding meal service, ensuring resolution- Serves as a quality assurance control point for every aspect of the Room Service program- Maintains open communication with Call Center Representatives regarding patients food requirements- Assumes the role of a patient advocate with respect to the Room Service meal delivery system- Complete nourishment kitchen stock sheets and faxes or hand delivers to the Call Center- Restocks food and non-food items according to established par levels stated on the nourishment kitchen stock sheet. Records calorie count information and gives to Dietary Call Center personnel- Communicates with nursing and Food Service staff information that can improve meal service to patients- Helps load and transport food trucks for patient tray service, as needed.-