The ideal candidate will bring experience managing operations within a call center, service center, HR shared services, healthcare support, pharmacy support, or customer service-driven environment, along with strong working knowledge of phone systems, CRM platforms, reporting dashboards, P&L, and operational KPIs. Qualifications7+ years of operations management experience, ideally within a service center, call center, healthcare support, pharmacy support, customer service, HR Operations, or similarly fast-paced operational environment .