The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training, and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Oversees all quality assurance and ongoing continual quality improvement initiatives under the responsibility of regional department staff or required through vendor contract requirements for the program areas of assignment and routinely apprise the Director of Protection and Safety.