Key Responsibilities: Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply)Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipment Read and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshooting Diagnose issues and implement solutions to keep systems running efficiently Train customers and partners on equipment use, preventative maintenance, and basic repairs Build strong customer relationships by delivering responsive, high-quality service Identify opportunities for Service Level Agreements (SLAs) based on customer needs Accurately document work, parts, and service history in internal systems Support installations, maintenance, and service projects as needed Take on additional responsibilities as needed to support the team and customersKey Requirements: Hands-on mechanical aptitude and ability to troubleshoot equipment Ability to read and interpret schematics and technical documentation Strong problem-solving skills and ability to work independently after training Solid communication skills and ability to work directly with customers Comfortable managing multiple projects and shifting priorities Basic to moderate computer skills (Microsoft Office and system configuration/troubleshooting) High attention to detail and strong organizational skillsPreferred Requirements2–3 years of mechanical and/or electrical experience Experience with automation, material handling, or similar equipment Technical training or education (vocational school, technical college, etc.) Previous field service or customer-facing experienceEducation and Experience: High school degree or equivalent. This is a hands-on, problem-solving role where no two days look the same-you'll be working directly with customers, diagnosing issues, and ensuring systems perform at the highest level.