The Branch Manager is the frontline leader for the branch team and sets the tone to ensure our branch associates are eager to assist our customers, ensuring they are delivering on our promise of providing unparalleled customer service all while developing our associates and executing UMB’s retail strategy. As we shift our focus toward Inspire Action, we encourage and empower associates to be leaders and influencers, going beyond “manager of the branch” and to step into the role of partner to our customers and our associates.