Ability to build effective working relationships collaborating across cross-functional organizations at all levels, including leading individuals and teams to acquire necessary information to support remedy service solutions.•* Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.), with a solid understanding of vehicle diagnosis, repair processes, and dealership service operations.•* Strong demonstration of oral, written, and listening communication skills.•* Review safety investigations to interpret and assess the potential root cause, scope and complexity of vehicle issues and their potential remedy options and service impact.- Conduct Recall Service analysis, which includes reviewing repair procedures, engineering reports, repair concerns, CAD, tools, time studies, part / fastener / chemical catalogs, ordering & inspecting parts, locating & inspecting vehicles, etc.