Timisoara, Romania11 days ago
ServiceNow): incident, request, and change processes; Strong support and customer-service mindset, with the ability to explain technical topics to non-technical business users; Understanding of identity and access administration: Entra ID, RBAC, least-privilege, and access reviews; Ability to define and report KPIs and build clear dashboards and service reports; Comfort working with AI / LLM-based products as an operator and enabler (agents, assistants, RAG, copilots); Fluency in English. 3+ years in IT operations, application support, platform operations, or a similar service-oriented role; Hands-on experience operating and monitoring cloud services (Azure preferred): reading dashboards, logs, and metrics to diagnose issues; Familiarity with observability and monitoring tools: Azure Monitor, Application Insights, Log Analytics, or Grafana; Experience with IT service management and ticketing (e.g.