Essential Functions Conduct regular reviews of customer quality data and communicate feedback and improvement plans with customer areas including external/internal measurements, corrective actions, and implementation of improvement processes and programs Drive timely issue resolution through regular reviews of single issues list Manage the analysis and utilization of data and information from product inspection, sales/return data, and Product Support to improve product and processes across the various Garmin sites Work with Design Engineering to fulfill customer contractual requirements relating to quality requirements as flowed down from the customer agreements (PPAP, FMEA, capability studies, gage studies) and participate in ECO reviews Support statistical analysis to meet operations, manufacturing, engineering, supplier or customer requirements Provide expertise and training for continuous improvement methodologies, problem-solving methodologies, statistical techniques and quality tools Provide support to drive supplier quality issues to resolution by working with Global Supply Chain Team with Design Engineering, Process Engineering, Reliability, Materials/Purchasing, Customer Repair, and Manufacturing in introducing new products into Manufacturing. Activities may include: Assisting in design of experiments to measure product life and reliability Assisting in development and application of reliability testing strategies including HALT (Highly Accelerated Life Test) and HASS (Highly Accelerated Stress Screening) Recommending design or process improvements to enhance reliability Measuring and maintaining field reliability data and communicating results Work with Design Engineering, Materials, Manufacturing, Customer Repair, and Process Engineering to identify/implement process/design improvements to improve production yield and product quality.