Weatherford, OK30+ days ago
Serve as the primary point of contact for the service centers sales functions • Develop and maintain strong, long-term relationships with key stakeholders within the core accounts • Facilitate regular customer engagements through onsite visits and sales calls to ensure ongoing satisfaction and alignment with customer objectives • Implement strategies to ensure core customer retention, including monitoring account health, identifying additional repair opportunities, and proactively addressing potential risks of churn • Address and resolve customer issues or challenges in a timely and effective manner, ensuring minimal disruption to their business • Utilize FleetPride's CRM system to track all account activities, customer interactions, and key data points to ensure accurate and up-to-date customer records, pipeline, and sales activities • Maintain the integrity of customer data by regularly updating information, including contact details, address updates, and sales opportunities. • Work closely with service center team members to ensure seamless customer experience and alignment of efforts across departments • Coordinate with service center leadership to ensure that core account management strategies are aligned with broader business objectives • Continuously seek opportunities to enhance the core account management process, improve customer experience, and drive more significant results • Collaborate with service center leadership and local team members by attending and participating in team huddles, safety meetings, etc.