Ensures all established costs, quality, and delivery commitments are met; Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints; Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage; Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports; Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Other duties may be assigned by the Branch General Manager / Senior Operations Manager: Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image; Provides input to the development of service strategy and research and development of new and emerging services; Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs; Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions.