3 years working directly with Salesforce, preferably including Health Cloud; Active Salesforce Administrator certification required; additional certifications (e.g., Advanced Administrator, Platform App Builder) strongly preferred; Demonstrated ability to lead requirements-gathering, process analysis, and solution design independently; Proficiency in Tableau or equivalent data visualization tools; ability to build and maintain complex dashboards; Strong experience designing and delivering adult learning programs, including training materials, facilitation, and virtual delivery; Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences; Strong understanding of Family Connects program implementation and how the centralized data system supports model fidelity and program improvement; Demonstrated experience with technical documentation, including process flows, configuration guides, and business requirements; Working knowledge of integrated applications and data integration concepts. Lead the data quality management process, including designing and producing monthly reports and trend analyses for leadership review; Direct the creation and ongoing improvement of monthly KPI snapshots and Tableau dashboards; identify opportunities to expand reporting capabilities and ensure full staff capacity; Serve as a senior point of contact for translating complex user feedback and operational challenges into best-practice, scalable platform solutions with a focus on exceptional user experience; Evaluate current-state processes and recommend process re-engineering opportunities, documenting workflows and business rules to support platform governance; Lead requirements gathering sessions with internal stakeholders and Community Partners to inform platform enhancements and data strategy.