High School Diploma Or Gedat Least One Year Of Call Center Experience attention To Detail strong Customer Service Experience ability To Multi-Task And Navigate Between Multiple Computer Systems Simultaneously ability To Handle A Large Volume Of Incoming Calls. Frequent Interactions With Associates, Patient Care Providers, Patients, And Visitors That Require Associate To Verbally Communicate As Well As Hear And Understand Spoken Information, Alarms, Needs, And Issues Quickly And Accurately, Particularly During Emergency Situations.