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The Scheduler at All Embracing Home Care (AEHC) is responsible for coordinating and maintaining staff schedules to ensure consistent, high-quality services for individuals receiving supports in Aging and Developmental Disabilities programs. This position plays a critical role in ensuring coverage, responding to call-ins, supporting Care Managers, and participating in an on-call rotation to address after-hours scheduling and staffing needs.

Job Title: SchedulerStatus: Full-Time On-Call Requirement: Yes – included in rotating on-call schedulePosition SummaryThe Scheduler at All Embracing Home Care (AEHC) is responsible for coordinating and maintaining staff schedules to ensure consistent, high-quality services for individuals receiving supports in Aging and Developmental Disabilities programs. This position plays a critical role in ensuring coverage, responding to call-ins, supporting Care Managers, and participating in an on-call rotation to address after-hours scheduling and staffing needs.Essential Duties and ResponsibilitiesScheduling & Coverage<ul style="list-style-type:disc"><li>Create, maintain, and update staff schedules in accordance with individual service plans, authorizations, and staffing ratios.</li><li>Ensure appropriate coverage for all shifts, including residential, in-home, and community-based services.</li><li>Coordinate shift replacements and fill open shifts using approved staffing procedures.</li><li>Communicate schedule changes clearly and professionally to Care Managers and leadership.</li></ul>On-Call Responsibilities<ul style="list-style-type:disc"><li>Participate in a rotating on-call schedule, including evenings, weekends, and holidays as assigned.</li><li>Respond to after-hours calls related to staffing shortages, emergencies, and urgent scheduling concerns.</li><li>Follow AEHC on-call protocols and escalation procedures.</li><li>Document on-call incidents and actions taken, and communicate follow-up needs to leadership.</li></ul>Communication & Coordination<ul style="list-style-type:disc"><li>Maintain professional and timely communication with Care Managers, Program Coordinators, and leadership.</li><li>Collaborate with supervisors to anticipate staffing needs and minimize service disruptions.</li><li>Notify leadership of recurring scheduling challenges or staffing concerns.</li></ul>Compliance & Documentation<ul style="list-style-type:disc"><li>Ensure scheduling practices align with AEHC policies, state regulations, and payer requirements.</li><li>Maintain accurate scheduling records and documentation.</li><li>Protect confidential employee and individual information in compliance with HIPAA and agency standards.</li></ul>Administrative Support<ul style="list-style-type:disc"><li>Assist with tracking attendance, overtime, and availability as needed.</li><li>Support onboarding by coordinating initial schedules for new hires.</li><li>Perform other related duties as assigned to support agency operations.</li></ul>QualificationsRequired<ul style="list-style-type:disc"><li>High school diploma or equivalent.</li><li>Strong organizational and time-management skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Reliable phone access and availability for on-call rotation.</li><li>Strong communication and problem-solving skills.</li><li>Basic computer proficiency and ability to learn scheduling software.</li></ul>Preferred<ul style="list-style-type:disc"><li>Experience in home care, healthcare, human services, or scheduling.</li><li>Familiarity with Aging and/or Developmental Disabilities services.</li><li>Knowledge of state service requirements and staffing expectations.</li></ul>Knowledge, Skills, and Abilities<ul style="list-style-type:disc"><li>Ability to remain calm and professional during urgent or stressful situations.</li><li>Strong attention to detail and accuracy.</li><li>Ability to work independently and make sound decisions within established guidelines.</li><li>Dependable, flexible, and responsive.</li></ul>Work Environment<ul style="list-style-type:disc"><li>Office Setting</li><li>On-call responsibilities as assigned.</li><li>Requires availability during assigned on-call rotation times.</li></ul>Physical & Mental Demands<ul style="list-style-type:disc"><li>Ability to sit, stand, and use office equipment for extended periods.</li><li>Ability to respond to after-hours calls and manage urgent staffing needs.</li></ul>Benefits Available<ul style="list-style-type:disc"><li>Medical</li><li>PTO Accrual </li><li>Simple IRA</li></ul><a href="https://www.allembracinghomecare.com" rel="noopener noreferrer nofollow" target="_blank">www.allembracinghomecare.com</a> #hc246193

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Scheduler All Embracing Home Care

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