The ideal candidate will split responsibilities between Agile Scrum Master duties and Business Analysis activities, working closely with development teams, business stakeholders, and contact center users. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.