Monitor each order as it moves through the supply chain - coordinate with Sales Associates, Receivers and Operations teams to ensure that materials are pulled, tagged in the holding area, maintained, and prepared for delivery in a timely manner so customers can be updated if problems or delays occur. • Remain up to date and familiar with all POS procedures including issuing credits and refunds, on-line free shipping transactions, follow-up on special orders, payments on account, AR and wholesale customer transactions and our design and delivery program offers.