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The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

HOUR

Position Overview The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure. Responsibilities <ul><li>Leads the work activities of department team members, PT, and Temporary including: </li><li><ul><li>Ensures shelves and other displays are stocked, restocked, and maintained according to company standards. </li><li>Ensures markups or markdowns are taken according to company directives. </li></ul></li><li>Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues. </li><li>Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. </li><li>Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards. </li><li>Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures. </li><li>Receives and verifies orders and completes store reports. </li><li>May be a key holder responsible for opening and/or closing the store. </li><li>Understands and processes website orders, including picking merchandise and shipping orders. </li><li>Maintains neat and clean store and work areas. </li><li>May assist other team members with completing the work of the department. </li><li>Performs other duties as assigned. </li></ul>Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$24.33/hour <ul><li>1-3 years of relevant experience </li><li>Associate's Degree or equivalent preferred. </li><li>Willingness to work a flexible schedule including evening and weekend hours. </li><li>Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment. </li><li>General Computer Skills </li></ul>

Follett

Team Lead Customer Service (Part-Time)

Credit Cards

Customer Escalations

Customer Experience

Customer Support/Service

Lift/Move 25 Pounds

Lift/Move 50 Pounds

Order Picking/Packing

Resolve Customer Issues

Retail Management

Shipping/Receiving

Solution Sales

Staff Training

Store Closing

Store Opening

Team Lead/Manager

IRecruitee

Customer Service Representatives are required to: Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery . XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: <ul><li>2 years of customer service experience </li><li>Strong computer, typing and 10-key skills </li><li>Experience with Microsoft Office </li><li>Available to work a variety of shifts, including days, evenings, nights and weekends </li></ul>Preferred qualifications: <ul><li>Transportation experience </li><li>Excellent verbal and written communication skills </li></ul>About the Customer Service Representative job Pay, benefits and more: <ul><li>Expected pay range: $22.10 to $25.42 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set. </li><li>Shift: Afternoon </li><li>Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week </li></ul>What you'll do on a typical day: <ul><li>Bill shipments according to applicable tariffs and pricing agreements </li><li>Recognize and resolve documentation errors </li><li>Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions </li><li>Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing </li><li>Process over, short, and damaged freight and related documentation for customer resolution </li></ul>Customer Service Representatives are required to: <ul><li>Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery </li></ul> About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.

XPO Logistics is one of the largest transportation and logistics companies in the world, with a mission to help our customers operate in the most efficient ways possible. We do this by providing cutting-edge supply chain solutions to over 50,000 companies, including many of the world's most successful brands.
At XPO, we’re committed to helping motivated team players build their careers in many different settings: transportation hubs, distribution centers, offices, technology labs and virtual spaces. We're growing worldwide and looking for talented individuals at all experience levels. We do work that is important, meaningful and satisfying. That equals a supportive workplace with amazing colleagues, and an opportunity to realize your full potential.
Join us and do your best work in a positive environment with team support, competitive pay and personalized development.

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Team Lead Customer Service (Part-Time) Follett

Customer Service Representative - Part-Time XPO Logistics

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