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NH Ross is excited to welcome driven, upbeat, and ambitious team players to join our dynamic and expanding service company, proudly serving Long Island for over 55 years. Candidates should be comfortable managing high volumes of inbound and outbound calls, possess strong computer skills, and have experience in clerical or office tasks.

NH Ross is excited to welcome driven, upbeat, and ambitious team players to join our dynamic and expanding service company, proudly serving Long Island for over 55 years. We have openings for customer service representatives who thrive in collaborative team settings and excel in a small office environment. Candidates should be comfortable managing high volumes of inbound and outbound calls, possess strong computer skills, and have experience in clerical or office tasks. (Minimum 1 year of experience required). This is a Part-Time position with the opportunity for Full-Time.<h3>Responsibilities</h3><ul><li>Respond to customer inquiries and provide accurate information regarding products and services.</li><li>Resolve customer complaints in a timely and professional manner.</li><li>Maintain records of customer interactions and transactions.</li><li>Collaborate with other departments to resolve complex customer issues.</li><li>Contribute to the continuous improvement of customer service processes and policies.</li><li>Stay updated on product offerings and promotions to effectively assist customers.</li></ul>Requirements<ul><li>Proven experience in customer service or a related field.</li><li>Strong interpersonal and communication skills.</li><li>Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Problem-solving skills and a proactive approach to customer service.</li><li>Familiarity with customer service software and tools.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work collaboratively in a team environment.</li><li>High school diploma or equivalent; additional education or certification in customer service is a plus.</li></ul>Benefits<ul><li>401(k) matching</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li></ul>

NH Ross

Customer Service Representative Part-Time

Communication Skills

Continuous Improvement

Customer Relations

Customer Service Software

Customer Service Tools

Customer Support/Service

Detail Oriented

High School Diploma

Interpersonal Skills

Multitasking

Organizational Skills

Problem Solving Skills

Process Improvement

Promotional Programs

Resolve Customer Issues

Team Player

Time Management

Track Customer Issues

Workable

Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. In the Cafe you will provide assistance to the management team, have oversight for team members within the cafe or store in the absence of upper management, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

HOUR

Introduction:
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview:
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor in our BNC Starbucks Licensee Cafe. In the Cafe you will provide assistance to the management team, have oversight for team members within the cafe or store in the absence of upper management, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

Responsibilities:
A Cafe Supervisor in our BNC Starbucks should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver. As a BNC Starbucks Licensee Café Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in the Café.  You must be knowledgeable about cafe and store operations; provide outstanding customer service; help enforce loss prevention and safe food handling procedures; and ensure that the Café is maintained. Expectations:<ul><li>Spend the majority of your time in the cafe delivering, coaching, and modeling exceptional customer service.</li><li>Maintain a working knowledge of all café operations and assist in the preparation and serving of a variety of hot and cold food and drinks following prescribed recipes and techniques.</li><li>Assist with assigning work and providing focused direction to café team members to ensure the set up and restocking of displays, wrap, label, date, and rotate food items for sale is executed daily.</li><li>Help resolve customer issues and complaints and escalating to manager, when necessary.</li><li>Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.</li><li>Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards.  Food handling or safety certification may be required in some locations.</li><li>Replenish customer service stations, order/receive supplies or products, and take out trash.</li><li>Assist with processing sales transactions. </li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store an hours will be less than 30 per week.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.</li></ul> Physical Demands:<ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul>Connecticut Pay Transparency Information (Only applicable in Connecticut stores): Pay: Part-time BNC Starbucks Licensee Supervisor pay range $18.50/hour. Benefits available include:<ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul> Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period. COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
<ul><li>Customer service experience in a retail or restaurant environment.</li><li>Prior supervisor or manager experience.</li><li>High-energy, friendly personality, with strong communication skills to interact with a variety of people.</li><li>Excellent customer service and communication skills needed.</li><li>Strong interpersonal, communication, organizational, and problem solving skills.</li><li>Basic reading, writing and accounting skills required.</li><li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li></ul>

EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Customer Service Representative Part-Time NH Ross

Connecticut - BNC Starbucks Licensee Cafe Supervisor (Part-time) Barnes & Noble Education, Inc.

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