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Customer Services Representative

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

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Job Description: + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Implements Company asset protection procedures to identify and minimize profit loss. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. Training & Personal Development + Attends training and completes PPLs requested by Manager or assigned by corporate. Job ID: 1678381BR Title: Customer Service Associate - Temporary Company Indicator: Walgreens Employment Type: Part-time Job Function: Retail Full Store Address: 50 S MAIN ST,PETERSBURG,WV,26847 Full District Office Address: 50 S MAIN ST,PETERSBURG,WV,26847-01728-19801-S External Basic Qualifications: + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications: + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Shift: Store: 19801-PETERSBURG WV Pay Type: Hourly Start Rate: 15 Max Rate: 17.5

Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

Walgreens

Customer Service Associate - Temporary

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Duane Reade

OTHER

FEED

You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Introduction:
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. 

Overview:
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities:
As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.  You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Expectations:<ul><li>Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.</li><li>Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.</li><li>Help resolve customer issues and complaints and escalating problems to the management team when necessary.</li><li>Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. </li><li>Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.</li><li>Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.</li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.</li></ul>Physical Demands:<ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul>Benefits available include:<ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul>COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
<ul><li>2+ years’ experience in a retail setting preferred.</li><li>Candidates must be a minimum of 18 years of age to be considered for employment. </li><li>High school diploma/GED preferred.</li><li>Outstanding customer service skills to match customers to products that meet their needs.</li><li>Basic reading, writing and accounting skills required.</li><li>Excellent customer service and communication skills needed.</li><li>Strong interpersonal, communication, and problem solving skills.</li><li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li></ul>

EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Barnes & Noble Education, Inc.

*Supervisor (Part-time)

[AW]-iCims

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Walgreens

Barnes & Noble Education, Inc.