Examples of qualifying experience include experience responding to customer inquiries regarding billing or financial transactions and managing customer accounts (for example: credits, debits, adjustments, reconciling discrepancies etc.); performing daily work using a computer (for example: Adobe Acrobat, Microsoft Word, Excel, Edge, or other search engines) to locate and review records; and researching and communicating established rules and procedures that involve factual details; OR You may substitute education for specialized experience as follows: A Bachelor's degree or four years of education above high school in any field of study from an accredited business, secretarial or technical school, junior college, college or university. Well qualified is defined as: experience that exceeds the minimum qualifications, demonstrated by meeting all the following competencies for this position: Tax Law Problem Solving Technology Application Oral Communication Written Communication If you are selected, you will be subject to all requirements listed in the Requirements, Qualifications, and Additional Information sections of this announcement which includes, Prior Employment/Tax Checks, Fingerprint/Criminal History checks.