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You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Introduction:
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. 

Overview:
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities:
As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.  You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Expectations:<ul><li>Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.</li><li>Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.</li><li>Help resolve customer issues and complaints and escalating problems to the management team when necessary.</li><li>Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. </li><li>Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.</li><li>Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.</li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.</li></ul>Physical Demands:<ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul>Benefits available include:<ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul>COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
<ul><li>2+ years’ experience in a retail setting preferred.</li><li>Candidates must be a minimum of 18 years of age to be considered for employment. </li><li>High school diploma/GED preferred.</li><li>Outstanding customer service skills to match customers to products that meet their needs.</li><li>Basic reading, writing and accounting skills required.</li><li>Excellent customer service and communication skills needed.</li><li>Strong interpersonal, communication, and problem solving skills.</li><li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li></ul>

EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Barnes & Noble Education, Inc.

*Supervisor (Part-time) MGA Macon Campus Bookstore

Accounting

Coaching

Communication Skills

Community and Social Services

Content Delivery/Distribution

Customer Relations

Customer Support/Service

Diversity

Faculty Administration

Financial Aid

High School Diploma

Higher Education

Housekeeping/Cleaning

Interpersonal Skills

Loss Prevention

Merchandising

Multitasking

Problem Solving Skills

Procedure Implementation

Rentals

Resolve Customer Issues

Retail

Sales

Time Management

Training/Teaching

Transaction Processing/Management

[AW]-iCims

Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.

From Aisle to Algorithm and for All Life's Moments, at David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say "I do" and apply today! The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: <ul><li>Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. </li><li>Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. </li><li>Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. </li><li>Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. </li><li>Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. </li><li>Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. </li><li>Promote all alteration services and personalization options. </li><li>Maintain store-standards to support a flawless shopping experience. </li><li>Maintain a high standard of dress to meet the Dress Code policy. </li><li>Respond promptly to all customer questions providing product and service information. </li><li>Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. </li><li>Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. </li><li>Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. </li><li>Assist with all sales promotions and visual updates. </li><li>Other duties as assigned. </li></ul> Physical Demands: <ul><li>While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. </li></ul> Education & Credentials: <ul><li>High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment. </li></ul> Now that we've popped the question, please say "I do". Part Time Benefits Include: <ul><li>Rewarding Environment and Competitive Pay </li><li>Team Bonus </li><li>Dayforce Wallet - Get Paid Early! </li><li>Referral Incentive Program</li><li>Generous Dream Maker Discount After First Pay Period </li><li>Vision Care </li><li>Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury </li><li>401K Program </li><li>Discount for Identity Theft Protection </li><li>Discounts for Home and Auto Insurance </li><li>Discounts for Mobile </li><li>Legal Benefits (MetLife Hyatt Legal Plans) </li><li>Pet Insurance</li></ul> Love wins when love is for Everyone! Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies. Policy: Candidate Use of AI in Live Interviews We conduct interviews to evaluate each candidate's own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance. Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

 With more than 60 years of experience dressing women of all ages for life's special occasions, David's Bridal understands the importance of providing brides-to-be with a vast selection of exquisitely crafted bridal gowns and bridal party dresses. Known for outstanding value, fashionable designs and the ease of one-stop shopping, nearly 60% of all brides in the US choose to shop at one of more than 300 David's Bridal stores located across the US, Canada and Puerto Rico. Working with a knowledgeable bridal consultant, a customer can enjoy trying on a wide selection of gowns and dresses in her size with the added convenience that most styles are available to take home the same day.

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*Supervisor (Part-time) MGA Macon Campus Bookstore Barnes & Noble Education, Inc.

Part time Customer Service David's Bridal, LLC.

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