UNKNOWN

FEED

Minimum of 2–3 years of experience in retail sales or customer service, with at least 1–2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team. Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service.

Reports to: Store Manager Summary:The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role is central to driving sales performance, maintaining operational excellence, and cultivating a high-performing, customer-focused team. The Customer Service Manager will champion service standards, guide frontline staff, and serve as the key point of contact for all sales floor activity. As part of our Store Management team, everything you do has a specific purpose that links productivity to business results on the sales floor and throughout the store. Responsibilities and Duties:<ul><li>Lead and oversee all sales floor operations, including opening and closing procedures, staff deployment, and floor coverage to ensure seamless daily performance. </li><li>Drive sales floor results by monitoring team performance, setting individual and Team Members’ goals, and identifying opportunities to improve conversion and customer engagement. </li><li>Deliver and model exceptional customer service by promptly resolving customer inquiries, concerns, and complaints in a professional and solution-oriented manner. </li><li>Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service. </li><li>Lead the recruiting, onboarding, and ongoing development of Retail Team Members, fostering a positive, inclusive, and motivated work environment. </li><li>Maintain sales floor appearance, cleanliness, and visual merchandising standards to create an inviting and brand-consistent shopping environment. </li><li>Partner with the Store Manager to execute marketing promotions, seasonal campaigns, and in-store events that drive foot traffic and increase sales. </li><li>Monitor and analyze sales floor performance reports and inventory data to identify trends, optimize product placement, and minimize shrinkage. </li><li>Collaborate with the Store Manager to develop and uphold operational procedures, policies, and guidelines that ensure efficiency, compliance, and supervise customer experience. </li><li>Enforce adherence to all company policies and procedures, including safety and security protocols on the sales floor, and address violations promptly and appropriately. </li><li>Perform other duties as assigned by the Store Manager. </li></ul>  Qualifications:<ul><li>Must be at least 21 years of age. </li><li>Strong leadership and interpersonal skills, with a proven ability to motivate, coach, and inspire a customer-facing team. </li><li>Flexibility to work evenings, weekends, and holidays as required by store needs. </li><li>Ability to thrive in a fast-paced retail environment, effectively prioritizing tasks and managing multiple responsibilities simultaneously. </li><li>Above-average written and oral communication skills, with the ability to engage positively with both customers and team members. </li><li>Strong organizational skills with the ability to set priorities, meet deadlines, and work both independently and collaboratively with minimal supervision. </li><li>Demonstrated ability to identify sales floor opportunities, recommend actionable solutions, and influence positive outcomes. </li><li>High school diploma or equivalent required; associate or bachelor’s degree in business, Retail Management, or a related field preferred. </li><li>Minimum of 2–3 years of experience in retail sales or customer service, with at least 1–2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team. </li><li>Excellent relationship-building skills with a genuine passion for delivering exceptional customer experience. </li></ul>Physical Requirements:<ul><li>Lifting and carrying up to 10 pounds </li><li>Pushing and pulling 4–6 pounds of force </li><li>Standing for approximately 80% of the shift </li><li>Repetitive use of hands — approximately 70% of the time </li><li>Reaching overhead — approximately 20% of the time </li><li>Bending and crouching — approximately 40% of the time </li><li>Grasping items with hands — approximately 70% of the time </li></ul>

City Thrift Daytona,FL #120 - Daytona

Customer Service Manager

Campaigns

Coaching

Communication Skills

Customer Conversion

Customer Experience

Customer Relations

Customer Service Management

Customer Support/Service

Establish Priorities

High School Diploma

Interpersonal Skills

Inventory Reports

Leadership

Maintain Compliance

Marketing

Onboarding

Operations Planning

Operations Processes

Organizational Skills

Performance Analysis

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Product Positioning

Promotional Programs

Resolve Customer Issues

Retail

Retail Management

Retail Sales

Revenue Growth

Safety Process

Sales

Sales Analysis

Sales Operations

Sales Prospecting

Security Protocols

Service Delivery

Staff Development

Team Lead/Manager

Time Management

Trend Analysis

Visual Merchandising

Writing Skills

HiringThing

OTHER

In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food. Position Type: <ul><li>Part-time Customer Service. (Works 12 to 29 hours per week)</li></ul>Our Benefits Include: <ul><li>A fun work environment where you can positively influence others</li><li>Flexible scheduling (and closed on Sundays)</li><li>Learning first-hand from an experienced Operator and Restaurant Leaders</li><li>Intentional growth and development to help you reach your professional goals</li><li>Scholarship opportunities for college students and trade school participants</li><li>Competitive pay</li></ul>Front of House Team Member Responsibilities:<ul><li>Smile</li><li>Create and Maintain Eye Contact</li><li>Speak Enthusiastically</li><li>Make Emotional Connections with Guests</li><li>Honor and encourage others to follow the vision and values of the Restaurant</li><li>Multitask quickly, yet thoroughly</li><li>Be team-oriented, adaptable, dependable, with a strong work ethic</li><li>Work on their feet for several hours at a time</li><li>Communicate effectively with guests and Team Members</li><li>Adhere to Chick-fil-A rules and dress code at all times</li><li>Other duties as assigned</li></ul>Qualifications and Requirements:<ul><li>Consistency and reliability</li><li>Cheerful and positive attitude </li><li>Loves serving and helping others</li><li>Customer service oriented</li><li>Strong interpersonal skills </li><li>Detail-oriented </li><li>Able to multi-task </li><li>Works well independently and in a team environment</li><li>Be willing and able to work a flexible schedule</li><li>Have the ability to lift and carry 20 lbs. on a regular basis</li><li>Have the ability to stand for long periods of time</li></ul>Most Chick-fil-A® Restaurants are operated by independent franchised business ownerswho make all their own employment decisions and are responsible for their owncontent and policies.Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.<h3>Salary</h3>$14.00 per hour<h3>Benefits</h3>Flexible schedule, Employee discount, Paid training<h3>Job Type</h3>Part time<h3>Schedule</h3>Weekend availability, Monday to Friday

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Customer Service Manager City Thrift Daytona,FL #120 - Daytona

Part-time Customer Service Team Member Chick-fil-A

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