Harleysville, PA20 days ago
JOB DUTIES AND RESPONSIBILITIES:Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactionsPerforms clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in processFacilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxesSupports other practice-based team members by promptly addressing in-basket clerical pool messagesPartners with Access Center Patient Engagement Partners to address time-sensitive scheduling requestsPromptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiriesMaintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Competencies required:Excellent communication, facilitation, and presentation skillsFocused on complianceDemonstrates continuous growthQuality-drivenService-orientedExcels at time managementAbility to communicate to patients concisely and clearlyAbility to listen, express compassion and empathy, and communicate with a patient centric mindset Please complete your application using your full legal name and current home address.