UNKNOWN

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HOUR

As an industry leader for Technology solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, and other services. We specialize in Managed IT Services, Cyber Security, Compliance, Unified Communications, Video Surveillance, Access Control, Cabling, and Software Engineering for small and mid-sized businesses.

IT Support Technician – Great Falls, MTJob SummaryAs a vital member of the Support Team, the IT Technician will be responsible for delivering high-quality support to our clients and collaborating with the project team to implement new initiatives. The role involves setting up and configuring desktops, mobile devices, network equipment, cybersecurity systems, as well as surveillance and access control systems. Additionally, the technician will be tasked with installing software, resolving basic client issues, and, when necessary, transporting equipment to client sites from our Great Falls Office. This is a 32-hour per week, In-Office position for the Great Falls, Montana area. Qualifications & Skills<ul><li>Must possess a minimum of one (1) year of customer service experience.</li><li>One (1) year of experience as an IT professional.</li><li>Windows 11 desktop support.</li><li>Experience supporting Microsoft 365 and/or Azure.</li><li>Microsoft Office Application skills.</li><li>Bonus points: Experience supporting Windows or Linux Server.</li><li>Bonus points: Experience with TCP/IP, DNS, DHCP, WINS.</li><li>Bonus points: Experience using Active Directory, Entra ID, and/or Google Workspace.</li><li>Bonus points: Experience with configuring network systems.</li></ul> Additional Responsibilities:• Perform root-cause analysis and resolution• Ticketing and service documentation; time entry and management skills• Resolve and escalate issues that require additional support• Adhering to client SLA’s (service level agreements) and team performance goals• Research knowledge base articles for technical solutions and configurations Other Requirements – Physical Demands & Certifications:· Ability to work in an office setting includes; sitting for long periods of time, lifting, bending. Ability to work in diverse client environments as onsite work is required for this role.<ul><li>Must have valid driver’s license and reliable transportation for occasional work offsite.</li><li>CompTIA A+ or Microsoft Fundamentals Certification, or commitment to obtaining certification within 3 months</li><li>Background and Reference Checks are mandatory part of the recruitment and hiring process</li></ul> Job ClassificationsReports To: Senior Support SpecialistCompensation: $16.40 to $21.68 per hour, depending on experienceFLSA Status: Non- exemptLocation: Great Falls Office (This is an in-office position)Hours: Monday- Friday business hours; evening & weekend work as needed; overtime as needed About SpotLinkSpotLink is a premier, high-skill, high-capabilities, technology solutions provider headquartered in San Diego. We specialize in Managed IT Services, Cyber Security, Compliance, Unified Communications, Video Surveillance, Access Control, Cabling, and Software Engineering for small and mid-sized businesses. As an industry leader for Technology solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, and other services.SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA, and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.

Spotlink

IT Support Technician

Access Control

Background Investigation

Beverages

Cable Software

CompTIA A+

Consulting

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop Administration

Documentation

Driver's License

Information Technology & Information Systems

Internet Security

Knowledge Base

Linux Operating System

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Certifications

Microsoft Office

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows Server

Mobile Devices

Network Administration/Management

Network Configuration Management

Network System Hardware

Network Systems

Problem Solving Skills

Reference Verification

Resolve Customer Issues

Root Cause Analysis

Service Level Agreement (SLA)

Software Engineering

Software Installation

Surveillance

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Leadership

Technical Support

Time Management

Unified Communications

WINS (Windows Internet Naming Services)

JobScore

OTHER

Support includes assessing independent Local Area Networks (LANs); executing LAN collapse procedures; procuring authorized LAN equipment for network expansion or upgrades; conducting on-site surveys for new LAN locations; determining and documenting customer and technical requirements; transporting, configuring, and installing new equipment; and implementing all required services to make new locations fully operational networks. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

YEAR

Overview:
AMERICAN SYSTEMS supports the mission of The US Space Force. Support includes assessing independent Local Area Networks (LANs); executing LAN collapse procedures; procuring authorized LAN equipment for network expansion or upgrades; conducting on-site surveys for new LAN locations; determining and documenting customer and technical requirements; transporting, configuring, and installing new equipment; and implementing all required services to make new locations fully operational networks.

Responsibilities:
AMERICAN SYSTEMS is seeking a professional with 8 – 10 years of experience and TS/SCI Clearance to be our next Senior Splunk Engineer at Malmstrom AFB, Montana.  Platform Engineering & Administration<ul><li>Install, configure, and maintain Splunk Enterprise and Splunk ES in classified, air-gapped, or cross-domain environments.</li><li>Manage distributed architectures (indexers, search heads, cluster masters, deployment servers, forwarders) with a focus on reliability, performance, and security.</li><li>Perform upgrades, patching, app deployment, performance tuning, and capacity planning.</li><li>Implement and maintain backup/restore, DR procedures, and system hardening in accordance with DoD/IC and organizational policies.</li></ul>Data Onboarding & Normalization<ul><li>Onboard logs from servers, network devices, security appliances, applications, and specialized classified systems.</li><li>Develop and manage inputs, props, transforms, field extractions, and parsing to ensure high-quality, normalized data (CIM-compliant where applicable).</li><li>Work with system owners and engineers to define logging requirements that support auditing, incident reconstruction, and compliance.</li><li>Integrate Splunk with existing security tooling and infrastructure (e.g., host-based security, IDS/IPS, vulnerability scanners, identity systems).</li></ul>Detection, Dashboards & Reporting<ul><li>Develop searches, correlation logic, alerts (where appropriate), and dashboards to surface security-relevant activity, system health, and compliance status.</li><li>Create role-specific dashboards for cybersecurity staff, ISSOs/ISSMs, system administrators, and leadership.</li><li>Support audit and inspection preparation (e.g., RMF, JSIG, NIST 800-53, CNSSI 1253) by building reports and evidence queries from Splunk.</li><li>Implement and maintain data models, lookups, and other knowledge objects to support efficient analysis and reporting.</li></ul>Security & Compliance AlignmentEnsure Splunk configurations and data flows comply with classified environment requirements, including handling caveats, data segregation, and need-to-know.<ul><li>Implement strict RBAC, data access controls, and logging of administrative actions.</li><li>Support RMF and related processes by providing visibility into control effectiveness (e.g., AU-2, AU-6, AU-12, SI-4).</li><li>Assist with continuous monitoring activities using Splunk as a key evidence and monitoring platform.</li></ul>Collaboration & Technical Leadership (Non-SOC)<ul><li>Collaborate with cybersecurity engineers, ISSOs/ISSMs, system administrators, and network engineers to embed Splunk into system designs and modernization efforts.</li><li>Provide expert guidance on how to leverage Splunk for troubleshooting, audit support, and security visibility.</li><li>Mentor junior engineers and administrators on Splunk best practices, SPL queries, and platform usage.</li><li>Contribute to Splunk standards, runbooks, and engineering documentation tailored for the classified environment.</li></ul> 

Qualifications:
Required Qualifications<ul><li>Active TS/SCI with CI Poly clearance (or eligibility) as required by the program.</li><li>Bachelor’s degree in computer science, Information Security, Information Systems, or equivalent experience.</li><li>6 - 8 years of experience with approximately 4-8 years of IT/cybersecurity experience, with at least 3+ years of hands-on SIEM</li><li>Demonstrated experience supporting Splunk in highly regulated or secure environments (DoD, IC, federal, defense contractor, or similar).</li><li>Proficiency with SPL, including complex searches, statistical commands, sub searches, lookups, and dashboard creation.</li></ul>Experience onboarding and normalizing data from:<ul><li>Windows and Linux systems</li><li>Network infrastructure (routers, switches, firewalls, proxies)</li><li>Security tools (AV/EDR, IDS/IPS, vulnerability scanners, identity systems)</li><li>Strong understanding of information security principles and controls (logging, monitoring, auditing, least privilege, configuration management).</li><li>Familiarity with NIST 800-53, RMF, JSIG, or similar frameworks applicable to classified systems.</li></ul> Preferred Qualifications<ul><li>Splunk certifications (e.g., Splunk Core Certified Power User, Splunk Core Certified Admin, Splunk Enterprise Security Certified Admin).</li><li>Experience operating Splunk in air-gapped, disconnected, or cross-domain (CDS) architectures.</li><li>Scripting skills (Python, PowerShell, Bash) for automation, integrations, and data manipulation.</li><li>Experience with configuration management and infrastructure-as-code (Ansible, Puppet, Chef, Terraform, or similar).</li><li>DoD 8570/8140-compliant certification (e.g., Security+, CySA+, CASP+, CISSP, GSLC, GSEC) as required for IAT/IASAE roles.</li><li>Background in one or more of: systems administration, network engineering, or cyber engineering in classified environments.</li></ul> Skills & Competencies<ul><li>Ability to work effectively in a classified, process-driven environment with strong attention to detail and documentation.</li><li>Strong analytical and problem-solving skills; able to independently diagnose Splunk and data pipeline issues.</li><li>Clear and concise communication skills for collaboration with technical teams and security leadership.</li><li>Self-directed and able to prioritize tasks to support mission and compliance deadlines.</li></ul> 

Pay Transparency Statement:
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $116,200.00/Yr. - USD $194,000.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement:
EEO Race/Sex/Disability Status/Veteran Status

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States, with approximately 1,400 employees nationwide. Based in the Washington, DC, suburb of Chantilly, VA, the company provides systems engineering, technical and managed services to government and private sector customers. AMERICAN SYSTEMS was named “Contractor of the Year” at the Greater Washington Government Contractor Awards in October, 2007.

Security Systems Jobs in Great Falls, MT

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Security Systems Jobs in Great Falls, MT

IT Support Technician Spotlink

Senior SIEM Engineer AMERICAN SYSTEMS

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