The role provides hands-on administration of ITSM (Incident, Problem, Change, Request/Service Catalog, Knowledge, SLAs, and reporting), ITOM (CMDB governance and data quality, Discovery/MID Server and event/alert integrations as in scope), and ITAM (hardware/software asset lifecycle configuration, software models/entitlements, and audit-ready reporting). Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.