245 Results for

Senior Customer Service Jobs in Greenbelt, MD

Jobs

Senior Manager - Navy Account - BD Noblis

Washington, Washington, DC

$194,500–$304,000 / year
Full time

Compensation at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, clearance level, as well as contract-specific affordability, organizational requirements and applicable employment laws. Typical responsibilities include defining program scope, goals, and deliverables, developing program plans, and timelines, overseeing program profit and loss, and allocating resources across multiple projects or programs to optimize efficiency and effectiveness.

4 days ago

Senior Director, Donor Engagement Orr Group

Washington, DC (hybrid)

Additional responsibilities include but are not limited to: Communicating effectively with a wide variety of audiences, including board members, C-suite, staff, donors, and outside advisors Collaborating on client work with Orr Group team members, managing up and down Overseeing day-to-day operations and fulfillment of contracted projects Managing project teams and coordinating project work for others; serving as mentor and coach to team members Serving in interim leadership roles for an organization Holding a portfolio of donors on behalf of a client and supporting solicitations of major gifts Facilitating and leading board retreats Synthesizing and presenting information to clients Discovering solutions and employing new and innovative ideas Qualifications 10+ years of nonprofit sector experience with substantial depth in frontline fundraising (Major Gifts and Institutional Giving) and Development Leadership. Senior Directors may be staffed in interim leadership capacities (e.g., interim Chief Development Officer, VP of Development, or Director of Major Gifts) for client organizations, in addition to advisory and embedded consulting engagements.

6 days ago

Senior Account Technical Strategist (ATS) U.S. Public Sector Cloud Software Group

Washington DC, Florida

The following certifications are beneficial but not required: Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS). Drive platform adoption, mission readiness, and operational resilience for the federal customer environment by leading outcome-based success plans and high-stakes stability engagements: Author and maintain an executive-aligned technical roadmap that translates requirements into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans with measurable outcomes.

7 days ago

Senior Director, Delivery Center Strategy & Integration Grant Thornton International Ltd

Arlington, VA

$187,500–$312,500 / year

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.

8 days ago

Sr. Director, Head of Delivery Center Operations and Performance Management Grant Thornton International Ltd

Baltimore, MD

$187,000–$312,500 / year

Director-level leader will oversee operations across delivery centers including budget planning & analytics, cost management and optimization, KPI and scorecard management, operations and financial forecasting and reporting, investment tracking and reporting and performance business analytics with a strategic goal of growing the global delivery workforce to 10,000+ resources. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

21 days ago

Senior Industry Advisor - Defense & Intelligence - CTJ - Top Secret Microsoft Corp

Washington D.C., DC

$107,600–$187,500 / year

Masters Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 7+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience OR Bachelors Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 10+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience OR equivalent experience. Masters Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 3+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience OR Bachelors Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 5+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience OR equivalent experience.

5 days ago

Senior Account Manager- Attachments Komatsu

Baltimore, MD

Attachment Account Managers own accountability for customer relationships, providing tactical leadership and management for all aspects of parts, components and services delivered to distributors and major accounts. This role will participate with input to total life cycle improvement and recognize opportunities for process improvement to ensure an integrated delivery system that meets customer requirements, minimizing downtime while maximizing the customer experience.

26 days ago

SharePoint Senior Administrator Leidos

Alexandria, Virginia

$92,300–$166,850 / year

The SharePoint Admin shall deploy, operate, and maintain SharePoint services, including load balancing, PKI authentication, and claims-based authentication as well as support site setup, permission management, troubleshooting, and service requests for customers as well as content and knowledge managers. The SharePoint System Administrator will support infrastructure services, operations, and maintenance across multiple enclaves of different classifications with remote administration for server farms located in centralized data centers.

30+ days ago

Senior API Systems Engineer BAE Systems Plc

Sterling, VA

$149,603–$254,317 / year

BAE Systems is looking for an Senior Systems Engineer skilled in API gateway design & development to join our technical program driving the Model Based Systems Engineering (MBSE) cloud platform that supports collection, management and analysis of digital engineering information in an architecture that provides seamless digital thread and enables tool interoperability, including data structures suitable for AI applications. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.

30+ days ago

Senior Systems Engineer - TeamWork (TWC) and Cameo BAE Systems Plc

Sterling, VA

$149,603–$254,317 / year

Systems Engineer experienced in configuring, deploying, and maintaining TeamWork Cloud and Cameo (and associated tools like Cassandra DB) as Application as Code (AaC) to join our visible technical program driving the Model Based Systems Engineering (MBSE) cloud platform that supports collection, management and analysis of digital engineering information in an architecture that provides seamless digital thread and enables tool interoperability, including data structures suitable for AI applications. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.

30+ days ago

Sr. Modeling and Simulation Analyst Systems Planning And Analysis, Inc.

Arlington, VA

SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The Critical Infrastructure Group (CIG) within JOID provides technical, programmatic and analytical support to customers with missions in national security to include the Department of Homeland Security (DHS), Health and Human Services (HHS), and the Federal Aviation Administration (FAA).

30+ days ago

Senior Vice President, Legal - General Counsel KASTLE SYSTEMS LLC

Falls Church, VA

Leadership - As the Company grows at a fast pace and potentially consolidates the legal function across both businesses, the legal group will grow and the GC will need to be a strong leader of the group and a very effective recruiter of new talent, manager with the ability to motivate and retain a world-class team. Founded in 1972, based on security designs for the White House, Kastle today serves customers nationwide across commercial real estate, multifamily, and enterprise-from owners and operators to CIOs/CSOs and workplace leaders.

30+ days ago

Federal Sr. Regional Sales Manager Vertiv Group Corp.

Washington, DC

Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.

30+ days ago

Tableau & MS Sharepoint Senior Systems Engineer BAE Systems Plc

Sterling, VA

$149,603–$254,317 / year

Systems Engineer experienced in configuring, deploying, and maintaining Tableau and SharePoint (as Application as Code (AaC) to join our visible technical program driving the Model Based Systems Engineering (MBSE) cloud platform that supports collection, management and analysis of digital engineering information in an architecture that provides seamless digital thread and enables tool interoperability, including data structures suitable for AI applications. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.

30+ days ago

Senior Network Engineer BAE Systems Plc

Sterling, VA

$149,603–$254,317 / year

Your expertise will support a technical program driving the Model Based Systems Engineering (MBSE) cloud platform that supports collection, management and analysis of digital engineering information in an architecture that provides seamless digital thread and enables tool interoperability, including data structures suitable for AI applications. In addition, you will engineer solutions for expanding capacity, improving response time, and streamlining network operations throughout the internal and operational systems, will monitor and analyze mission critical networks and servers, and will set up, manage, and maintain security management and application performance optimization functions across internal and customer systems.

30+ days ago

Sr. Director, Siop DAP, Inc.

Baltimore, MD

$165,000–$185,000 / year

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. The Senior Director, SIOP is responsible for leading DAP's integrated demand, supply, inventory, and business planning processes to deliver exceptional customer service while optimizing inventory, working capital, and supply chain performance.

30+ days ago

Senior ServiceNow Developer BAE Systems Plc

Sterling, VA

$146,670–$249,330 / year

We are looking for a senior level ServiceNow Developer to join our program driving the Model Based Systems Engineering (MBSE) cloud platform that supports collection, management and analysis of digital engineering information in an architecture that provides seamless digital thread and enables tool interoperability, including data structures suitable for AI applications. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.

30+ days ago

Senior Desktop Support Technician Leidos

Indian Head, Maryland

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

22 days ago

Consultant II, Senior (Remote) American Bureau of Shipping (ABS)

Washington, District of Columbia

Remote

Ability to actively listen to the needs of our clients by receiving shared information, determining context of the information provided and generating probing questions to better understand, retaining the information for future access, en. Work with individuals at all levels, provide input to reports and other deliverables, execute multiple assignments, meet agreed deadlines, and adjust to changing client demands.

6 days ago

Validation - Manager / Senior Manager - Project Farma PerkinElmer

District of Columbia

At more senior levels, this role provides experienced leadership and operational oversight across multiple projects or functional areas, with accountability for team performance, talent development, and consistent execution of business priorities, while partnering with senior leaders to drive continuous improvement, scalability, and organizational effectiveness. Project Farma (PF) team members collaborate with cross-functional teams to build trusted client relationships, deliver an exceptional customer experience, and contribute to business growth by identifying opportunities and applying data-driven insights to support project planning, cost, schedule, and performance management.

30+ days ago

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