Senior Manager, Customer Success Operations AlphaSense, Inc.Senior Manager, Customer Success OperationsNY$177,000–$195,000 / yearData Integrity & Governance: Own accountability for the trustworthiness of CS reporting as it scales, ensuring the QA and governance practices behind it, source of truth, hierarchy integrity, field accuracy, hold up under executive level scrutiny, and escalate material data integrity risk before it reaches leadership. The Senior Manager, Customer Success Operations is a critical leadership role within our Revenue Operations team, owning the operationalization of our roadmap and strategic customer projects while also shaping the tools, systems, and processes that let Customer Success scale.
Senior Business Manager, Enterprise Services Capital One Financial CorpSenior Business Manager, Enterprise ServicesNew York, NY$200,700–$229,100 / yearCredit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Senior Demand Supply Analyst - Customer Operations ZT SystemsSenior Demand Supply Analyst - Customer OperationsSecaucus, NJ$66,375–$82,000 / yearPlease be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. The role requires strong data analysis and problem-solving skills as well as a creative and inquisitive nature to identify opportunities and address challenges in a professional and confident manner, along with championing new processes and inspiring other improvements.
Sr Specialist, Customer Success Operations - Strategy & Enablement MasterCardSr Specialist, Customer Success Operations - Strategy & EnablementPurchase, NY$95,000–$158,000 / yearAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and. The Customer Success Operations- Strategy & Enablement role develops the insights, tools, training, workflows, and scalable operating practices that enable Customer Success teams to deliver consistent value globally.
NewCustomer Success Manager, Senior Zayo Group LLCCustomer Success Manager, SeniorNY$85,000–$95,000 / yearPrior to any collection of Biometric Data - including through CLEAR - you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes. The role also supports revenue retention by proactively identifying renewal and churn risks, maintaining awareness of customer revenue, and partnering cross-functionally on actions that protect and grow the customer relationship.
Senior Sales Representative Clarity Testing ServicesSenior Sales RepresentativeTarrytown, NY$60,000–$70,000 / yearFull timep>We are seeking an experienced Sales Representative with preference for a strong background in selling firefighter equipment, supplies and/or occupational health medical services, specifically annual physical exams for fire departments. Our clients include major organizations such as Con Edison (since 2003), the NYC Department of Environmental Protection (since 2001), Skanska, Regeneron Pharmaceuticals, and Metropolitan Transportation Authority Capital Construction.
Customer Content Campaigns Senior Manager Genesys Cloud Services IncCustomer Content Campaigns Senior ManagerNew York, NY$104,500–$183,700 / yearYou'll turn customer proof from a set of individual assets into an always-on marketing engine, extending the reach of customer stories through campaigns and experiences you help shape, in partnership with the teams that own execution. Genesys is looking for a Customer Content Campaigns Senior Manager to turn customer stories and customer proof into integrated marketing campaigns that reach the right audiences, across the right channels, at the right moments.
Sr Customer Care Loaner Specialist FUJIFILM Biotechnologies USA IncSr Customer Care Loaner SpecialistFairfield, NJ$29–$34.27 / hourFor all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
Senior Customer Success Manager AvanteSenior Customer Success ManagerNew York, New YorkBringing forth a combination of enterprise customer service and complex account management skills, you will build lasting relationships across multiple stakeholders and drive value across our enterprise customers. 7+ years of customer success experience in B2B SaaS, with at least 3+ years owning strategic enterprise accounts with multi-stakeholder buying committees and at least 2+ years working at a start-up (seed through series C).
Senior Manager, Customer Experience Strategy AwaySenior Manager, Customer Experience StrategyNew York City, New YorkYou will bridge data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization while partnering cross-functionally across retail, social, and service to eliminate customer friction and build lasting brand loyalty. You’ll design and evolve key retention initiatives—including Surprise & Delight programs and VIP personalization frameworks—partnering with Brand to establish audience segments, data collection protocols, and commercial targets.
NewSenior Customer Success Manager OneTrustSenior Customer Success ManagerNew York, New YorkAn Excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience Motivated to drive outcomes for your customers, you see Customer success as your own Comfortable holding other stakeholders accountable and unafraid to get loud when needed Lover of technology and someone who wants to learn how your customers use our products Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs Steady in the face of business-critical issues and capable of handling customer escalations Thrive in a fast-paced start up environment, and skilled at prioritizing incoming requests Strategic thinker, at your happiest when problem-solving, and comfortable making decisions Independent, but also a team player Willing to travel, job requires (Estimated 10-20%) Your Experience Includes BA/BS in a relevant subject is required 5-7 years in a client-facing role within a CSM, professional services, or technical consulting role Effective customer-facing communication skills. Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross-departmentally to provide product expertise Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission-critical escalations Align customer’s roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests.
Senior Manager, Customer Experience Strategy Away TravelSenior Manager, Customer Experience StrategyNew York, NY$135,000–$145,000 / yearYou will bridge data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization while partnering cross-functionally across retail, social, and service to eliminate customer friction and build lasting brand loyalty. You'll design and evolve key retention initiatives-including Surprise & Delight programs and VIP personalization frameworks-partnering with Brand to establish audience segments, data collection protocols, and commercial targets.
Senior Customer Activation Manager | Scaled RampSenior Customer Activation Manager | ScaledNew York City, New YorkAs a Senior Scaled CSM, you’ll play a critical role in delivering high-quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp’s growth. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
Equity Research Senior Associate, Healthcare Services Citigroup Inc.Equity Research Senior Associate, Healthcare ServicesNew York, NY$121,200–$181,800 / yearCiti's Equity Research team is looking for a Senior Associate to support the lead analyst covering the Healthcare Services sector, contributing to the delivery of high-quality, independent investment insights to institutional clients globally. Apply today to bring your equity research expertise and influence across Citi's Healthcare Services franchise, with direct access to global institutional clients, senior executives, and investment banking leadership.
Senior Social Worker, Felony Alternatives to Incarceration & Housing Services Center for Justice InnovationSenior Social Worker, Felony Alternatives to Incarceration & Housing ServicesNew York, NY$68,500–$91,000 / yearLMSW and a minimum of five years' experience in criminal justice and/or a related field is required; A minimum of 2 years’ experience working in a social justice or social services setting preferred; SIFI-certified or eligible; Experience in a court or criminal justice setting preferred; Willingness and ability to work collaboratively with a variety of court personnel and on-site partner agencies in a high-pressure/fast paced work environment; Skill and openness to constructive engagement with differing and, at times, competing stakeholder perspectives; Commitment to, and experience using, holistic and strengths-based approaches, meeting participants where they are, as well as the ability to work with people from diverse backgrounds in a culturally responsive manner; Experience working with drug/alcohol treatment, mental health services, co-occurring disorders, trauma-informed and strengths-based approaches strongly preferred; Experience working with and addressing the specific needs of young adults, LGBTQ+ people, and women strongly preferred; Excellent organization and time management skills; Strong writing and verbal communication skills; and; Bilingual (English-Spanish) preferred. The Senior Social Worker will work regularly with the judge and court staff from New York County Supreme Court who oversee the Felony ATI Court, as well as with other stakeholders, including the Manhattan District Attorney’s Office and New York City defense organizations.
Senior Counselor, Felony Alternatives to Incarceration & Housing Services Center for Justice InnovationSenior Counselor, Felony Alternatives to Incarceration & Housing ServicesNew York, NY$68,500–$91,200 / yearMHC or LMSW and a minimum of 5 years is required; A minimum of 2 years’ experience working in a social justice or social services setting preferred; Experience in a court or criminal justice setting preferred; Willingness and ability to work collaboratively with a variety of court personnel and on-site partner agencies in a high-pressure/fast paced work environment; Skill and openness to constructive engagement with differing and, at times, competing stakeholder perspectives; Commitment to, and experience using, holistic and strengths-based approaches, meeting participants where they are, as well as the ability to work with people from diverse backgrounds in a culturally responsive manner; Experience working with drug/alcohol treatment, mental health services, co-occurring disorders, trauma-informed and strengths-based approaches strongly preferred; Experience working with and addressing the specific needs of young adults, LGBTQ+ people, and women strongly preferred; Excellent organization and time management skills; Strong writing and verbal communication skills; and. The Senior Counselor will work regularly with the judge and court staff from New York County Supreme Court who oversee the Felony ATI Court, as well as with other stakeholders, including the Manhattan District Attorney’s Office and New York City defense organizations.
NewSenior Supervisor Tours- Radio City Madison Square Garden Sports CorpSenior Supervisor Tours- Radio CityNew York City, NY$41–$43 / hourThe Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. Assist with scheduling and executing VIP tours of the venue, including training the tour guides and guest services teams to greet and escort VIPS in a tailored experience.
Digital Senior Account ExecutiveAccount Supervisor Corporate & Public Affairs WPP PlcDigital Senior Account ExecutiveAccount Supervisor Corporate & Public AffairsNew York, NY$50,000–$105,000 / yearWe unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. The digital team complements this practice as the first line of defense and the strategic connector between the Corporate Affairs practice and Burson Digital''s centers of excellence (Social & Influencer, Paid Media & Brand Partnerships and Digital Experience & Content Strategy).
Senior Account Supervisor - Publishing, Gaming, Franchise Media, and Family Team DKCSenior Account Supervisor - Publishing, Gaming, Franchise Media, and Family TeamNew York, NY$90,000–$110,000 / yearWe’re looking for creative thinkers, business strategists, and media relations mavens who have the journalist connections to move mountains, curiosity to work in exciting sectors, and the right amount of energy and enthusiasm to help world-class teams take brands to new heights. Smart, energetic, savvy account leader with sophisticated media relations expertise and digital chops looking to join one of our rapidly expanding teams in our New York office.
Oliver Wyman- Private Capital/Industrials & Business Services Engagement Manager / Associate / Senior Consultant Marsh & McLennan Companies IncOliver Wyman- Private Capital/Industrials & Business Services Engagement Manager / Associate / Senior ConsultantNew York, NY$135,000–$240,000 / yearWe have completed hundreds of engagements for leading private equity firms across North America, Europe, the Middle East, China and Southeast Asia creating sustainable shareholder value. At Oliver Wyman, we take a multi-specialist approach to our engagements, bringing teams comprising both deep industry and functional expertise, supported by proprietary approaches and a world-class network.