FULL_TIME

FEED

HOUR

This position assists in maintaining the stability, security, reliability, and performance of the county’s servers, network systems, and cybersecurity platforms while supporting end-user operations across county departments. The Senior IT Technician works closely with the IT Director to maintain infrastructure systems, troubleshoot network and connectivity issues, implement cybersecurity controls, and support technology improvement projects that enhance county operations.

Meade County Senior IT Technician                                                                                                                                       Senior IT TechnicianDepartment: IT Posting Type: Open Announcement Closing Date: Open Until Filled Starting Wage: $30.57/hour - Non-Exempt                             Wage Grade 18                              Full Time Position with Benefit Package  JOB SUMMARY The Senior IT Technician (Infrastructure / Network Support) provides advanced technical support for the county’s information technology infrastructure and serves as a technical escalation point for complex infrastructure and operational technology issues. This position assists in maintaining the stability, security, reliability, and performance of the county’s servers, network systems, and cybersecurity platforms while supporting end-user operations across county departments. The Senior IT Technician works closely with the IT Director to maintain infrastructure systems, troubleshoot network and connectivity issues, implement cybersecurity controls, and support technology improvement projects that enhance county operations. This role serves as a technical resource for infrastructure reliability and assists with maintaining secure and stable network, server, and cloud environments supporting county operations. MAJOR DUTIES<ul><li class="TitleA">Assist with administration and maintenance of Windows Server and virtual environments.</li><li class="TitleA">Maintain and support Active Directory services including user accounts, group policies, and access controls.</li><li class="TitleA">Troubleshoot network connectivity issues involving switches, wireless networks, VPN connectivity, DNS, and routing.</li><li class="TitleA">Assist with firewall configuration, network access controls, and cybersecurity monitoring platforms.</li><li class="TitleA">Maintain endpoint management and patch management systems including deployment of software updates.</li><li class="TitleA">Provide advanced troubleshooting for escalated hardware, software, network, and infrastructure issues.</li><li class="TitleA">Work directly with vendors and service providers to resolve technical issues affecting county operations.</li><li class="TitleA">Assist with deployment and integration of new technology systems across county departments. </li><li class="TitleA">Maintain technical documentation related to systems, network configurations, and troubleshooting procedures.</li><li class="TitleA">Respond to after-hours maintenance or emergency support activities as required.</li><li class="TitleA">Perform additional duties as assigned by the IT Director.</li></ul>KNOWLEDGE REQUIRED BY THE POSITION<ul><li style="margin-left:26px;text-align:justify">Knowledge of Windows desktop and Windows Server environments.</li><li style="margin-left:26px;text-align:justify">Knowledge of Active Directory administration, DNS, routing, and network connectivity concepts.</li><li style="margin-left:26px;text-align:justify">Knowledge of firewall platforms, endpoint security systems, and patch management tools.</li><li style="margin-left:26px;text-align:justify">Knowledge of Microsoft 365 cloud services and identity systems.</li><li style="margin-left:26px;text-align:justify">Skill in troubleshooting workstations, servers, network, and infrastructure-related issues.</li><li style="margin-left:26px;text-align:justify">Skill in oral and written communication.</li><li style="margin-left:26px;text-align:justify">Ability to diagnose and resolve complex technical issues independently.</li><li style="margin-left:26px;text-align:justify">Ability to manage multiple priorities in a fast-paced operational environment.</li><li style="margin-left:26px;text-align:justify">Ability to work collaboratively with county departments, vendors, and technical partners</li></ul>SUPERVISORY CONTROLS The IT Director assigns work in terms of general objectives and priorities. The Senior IT Technician is expected to independently diagnose issues, prioritize workload, and complete assigned work with limited supervision. GUIDELINES Guidelines include county policies and procedures, CJIS security requirements, cybersecurity best practices, vendor documentation, and standard IT operational procedures. Independent judgment is required in troubleshooting and applying technical solutions. COMPLEXITY/SCOPE OF WORK<ul><li style="margin-left:32px;text-align:justify">The work consists of varied infrastructure, networking, cybersecurity, and systems support duties requiring troubleshooting, analysis, and independent technical judgment.</li><li style="margin-left:32px;text-align:justify">The purpose of this position is to support reliable, secure, and efficient operation of county technology systems across multiple departments and facilities.</li></ul><div style="margin-left:32px;text-align:justify">CONTACTS</div><ul><li style="margin-left:32px;text-align:justify">Contacts are typically with county employees, department heads, vendors, contractors, public safety personnel, and external technology service providers.</li><li style="margin-left:32px;text-align:justify">Contacts are typically used to exchange information, resolve technical issues, coordinate projects, and provide technical support services.</li></ul> PHYSICAL DEMANDS/ WORK ENVIRONMENT<ul><li style="margin-left:26px;text-align:justify">Employee may be required to sit, stand, walk, bend, lift equipment, and work around computer/server/network equipment.</li><li style="margin-left:26px;text-align:justify">Work is performed in offices, server rooms, and field environments across county facilities.</li><li style="margin-left:26px;text-align:justify">Occasional after-hours work may be required to support critical systems, maintenance activities, or emergency response operations.</li></ul> SUPERVISORY AND MANAGEMENT RESPONSIBILITY This position does not directly supervise employees. MINIMUM QUALIFICATION<ul><li>Associate degree or equivalent experience. </li><li>Minimum of three (3) years of IT support, systems administration, or network support experience.</li><li>Experience supporting Windows desktop environment.</li><li>Basic understanding of networking concepts including DNS, routing, and network connectivity. </li></ul>Powered by JazzHR

Meade County, SD

Senior IT Technician

Access Control

Analysis Skills

Cloud Computing

Computer Servers

Customer Support/Service

DNS (Domain Name System)

Desktop Environments

Emergency Response

Endpoint Security

Enterprise Application Integration (EAI)

Establish Priorities

Firewall Administration

Firewalls

Help Desk

Identify Issues

Information Technology & Information Systems

Internet Security

Microsoft Active Directory

Microsoft Product Family

Microsoft Windows Desktop

Microsoft Windows Server

Microsoft Windows System Administration

Multitasking

Network Access Control (NAC)

Network Administration/Management

Network Configuration Management

Network Connectivity

Network Routing

Network Support

Network Switching

Network System Hardware

Network Systems

Operational Support

Operations Security (OPSEC)

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Project/Program Coordination

Public Safety

Security Patches

Server Maintenance

Software Administration

Software Patches

System Integration (SI)

System Operations

Systems Administration/Management

Systems Maintenance

Team Player

Technical Operations

Technical Support

Technical Writing

VPN (Virtual Private Network)

Wireless Communications

Writing Skills

partner JazzHR

UNKNOWN

ADAPTED_NOW

ESSENTIAL DUTIES AND RESPONSIBILITIES Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required 1-3 years experience in a cash handling and customer service role required PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Spearfish, SD Main branch. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Senior Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency. Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions. Processes additional transactions as needed, including preparing currency transaction reports. Completes special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe‑deposit box procedures. Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply. Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business. Processes consumer credit card applications. Identifies cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker. Contributes to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results. Complies with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof. Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches. Enhances job knowledge by attending training sessions. Recognizes the need to place holds according to Reg CC and bank policies and adheres to proper check and cash‑handling standards. Demonstrates strong product knowledge and proficiency with client‑facing systems. Completes work accurately with minimal errors. Participates in volunteer activities and financial education efforts. Embraces First Interstate Bank’s vision, mission, and values. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Ability to handle confidential and sensitive information with discretion. Strong mathematical aptitude. Excellent written and verbal communication skills. Working knowledge of digital platforms, CRM systems, and emerging technologies. Strong interpersonal skills. Adheres to all check and cash‑handling standards and meets or exceeds bank cash‑balancing requirements. Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately. Stays current on regulatory changes and follows all bank policies and procedures. Completes all required annual and job‑specific training. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required 1-3 years experience in a cash handling and customer service role required PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish

First Interstate Bank

Senior Teller

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Senior IT Technician Meade County, SD

Senior Teller First Interstate Bank

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