Richmond, Virginia30+ days ago
Key Responsibilities Serve as the initial point of contact for technical support via phone, email, and ticketing system Provide remote support using RMM tools (e.g., ConnectWise Automate) Install, configure, and maintain desktop hardware, software, and peripherals Manage user accounts, permissions, and access controls Troubleshoot and support desktop, laptop, and printer issues Escalate unresolved issues to senior IT staff as appropriate Provide accurate information about company IT services and products Suggest improvements to IT procedures and user experience Document support issues, resolutions, and feedback in a clear and concise manner Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays) Communicate clearly in English (additional languages a plus). Qualifications 1–4 years of experience in a help desk or IT support role Strong troubleshooting and analytical skills Detail-oriented with excellent organizational skills Valid driver's license and reliable transportation Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus.