Respond to internal and external customer inquiries regarding Digital Banking and Cash Management solutions (including, but not limited to, mobile banking, digital banking, bill pay, e-Statements, positive pay, account reconciliation, remittance processing, wires, ACH and RDC) via telephone, email, secure messaging, and chat. Answers incoming phone calls, emails, secure messages, and chats related to all cash management and digital banking solutions in absence of Treasury Management Specialist or as needed.