Perform member transactions with a high level of accuracy, including but not limited to, the transfer of funds between accounts and/or loans, stop payments, card management, account reconciliation, disputes, address changes, over the phone payments, and conduct research as necessary to ensure a one call resolution. This includes but is not limited to; assisting with member transactions, answering general questions or inquiries, product information, troubleshoot and research member concerns, and directing calls to the appropriate departments.