ACTCustomer Service Representative - Norman, OK ACTCustomer Service Representative - Norman, OKNorman, OKIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
Primo BrandsNewSeasonal Filtration Service Representative Primo BrandsSeasonal Filtration Service RepresentativeOklahoma City, OK$23–$23Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences.
Safe Haven SecurityOutside Sales Representative- Paid Weekly- Paid Training Safe Haven SecurityOutside Sales Representative- Paid Weekly- Paid TrainingOklahoma City, OK$65,000–$120,000Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions: Willingness to work outside 90% of the time for extended periods in any season, with potential exposure to inclement weather. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Erie HomeNewOutside Sales Representative Erie HomeOutside Sales RepresentativeOklahoma City, OK$125,000–$250,000Ranked Top 10 on the Qualified Remodeler Top 500 list and recognized as one of the Fastest Growing Companies on the INC 5000 list, we’re expanding nationwide and looking for top sales talent to join us. Our exclusive, industry-leading roofing systems provide unmatched durability, energy efficiency, and curb appeal—giving homeowners a solution they can’t find anywhere else.
Erie HomeNewErie Home - Outside Sales Representative Erie HomeErie Home - Outside Sales RepresentativeOklahoma City, OK$125,000–$250,000Ranked Top 10 on the Qualified Remodeler Top 500 list and recognized as one of the Fastest Growing Companies on the INC 5000 list, we’re expanding nationwide and looking for top sales talent to join us. Our exclusive, industry-leading roofing systems provide unmatched durability, energy efficiency, and curb appeal—giving homeowners a solution they can’t find anywhere else.
GLField Sales Representative GLField Sales RepresentativeOklahoma City, OK$50,000–$75,000 / yearFull timeAs we expand our sales team into new local markets, we're looking for individuals who value taking control of their income, maintaining a healthy work/life balance, and having continuous opportunities to grow. Our top priority is finding someone who aligns with our mission and core values of Ownership, Growth, and Service.
Platinum Supplemental InsuranceNewOutside Sales Representative (No Sales Experience Necessary) Platinum Supplemental InsuranceOutside Sales Representative (No Sales Experience Necessary)Midwest City, OK$75,000–$100,000One Week of Paid Training: Before your first day in the field, you’ll complete a full week of paid training—live webinars, sales training with experienced coaches, AI-powered virtual role-playing, and hands-on practice with our proven sales system. At Platinum Supplemental Insurance, we’ve helped thousands of sales professionals build rewarding, high-earning careers—whether they came from sales, customer service, teaching, the military, or had no prior experience at all.
Platinum Supplemental InsuranceNewOutside Sales Representative (Training Provided) Platinum Supplemental InsuranceOutside Sales Representative (Training Provided)Guthrie, OK$75,000–$100,000One Week of Paid Training: Before your first day in the field, you’ll complete a full week of paid training—live webinars, sales training with experienced coaches, AI-powered virtual role-playing, and hands-on practice with our proven sales system. At Platinum Supplemental Insurance, we’ve helped thousands of sales professionals build rewarding, high-earning careers—whether they came from sales, customer service, teaching, the military, or had no prior experience at all.
Platinum Supplemental InsuranceNewOutside Sales Representative Platinum Supplemental InsuranceOutside Sales RepresentativeNewcastle, OK$75,000–$100,000One Week of Paid Training: Before your first day in the field, you’ll complete a full week of paid training—live webinars, sales training with experienced coaches, AI-powered virtual role-playing, and hands-on practice with our proven sales system. At Platinum Supplemental Insurance, we’ve helped thousands of sales professionals build rewarding, high-earning careers—whether they came from sales, customer service, teaching, the military, or had no prior experience at all.
OU Medicine, Inc.RN Director, Adult Acute Care Services OU Medicine, Inc.RN Director, Adult Acute Care ServicesOklahoma City, OKFull timeThey model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First, pursuing Relentless Excellence, showing Integrity, seeking Inclusion for all staff and patients, always Learning, and valuing Teamwork. Demonstrated business acumen and managerial functions such as experience with performance improvement tools, using metrics to drive decisions, maintain a budget, report writing and solve practical problems.
Erie HomeNewIn Home Sales Representative Erie HomeIn Home Sales RepresentativeOklahoma City, OK$125,000–$250,000Ranked Top 10 on the Qualified Remodeler Top 500 list and recognized as one of the Fastest Growing Companies on the INC 5000 list, we’re expanding nationwide and looking for top sales talent to join us. Our exclusive, industry-leading roofing systems provide unmatched durability, energy efficiency, and curb appeal—giving homeowners a solution they can’t find anywhere else.
Erie HomeNewResidential Sales Representative Erie HomeResidential Sales RepresentativeOklahoma City, OK$125,000–$250,000Ranked Top 10 on the Qualified Remodeler Top 500 list and recognized as one of the Fastest Growing Companies on the INC 5000 list, we’re expanding nationwide and looking for top sales talent to join us. Our exclusive, industry-leading roofing systems provide unmatched durability, energy efficiency, and curb appeal—giving homeowners a solution they can’t find anywhere else.
Erie HomeNewConstruction Sales Representative Erie HomeConstruction Sales RepresentativeOklahoma City, OK$125,000–$250,000Ranked Top 10 on the Qualified Remodeler Top 500 list and recognized as one of the Fastest Growing Companies on the INC 5000 list, we’re expanding nationwide and looking for top sales talent to join us. Our exclusive, industry-leading roofing systems provide unmatched durability, energy efficiency, and curb appeal—giving homeowners a solution they can’t find anywhere else.
iBall InstrumentsSALES REPRESENTATIVE FOR RIGWIRE (OIL & GAS / INDUSTRIAL SAFETY) iBall InstrumentsSALES REPRESENTATIVE FOR RIGWIRE (OIL & GAS / INDUSTRIAL SAFETY)McLoud, OK$65,000–$104,000 / yearFull timeOur device is built to detect hazardous gases such as methane, CO2, and H2S, helping protect personnel and operations on drilling sites, rigs, and industrial locations. Simply- Rigwire has developed a rugged, field-ready gas detection solution designed specifically for harsh oilfield environments.
University of Oklahoma*PSR - Patient Services Representative (Bilingual)- TULSA University of Oklahoma*PSR - Patient Services Representative (Bilingual)- TULSAnorman, OKPatient Services Representative PSR- Tulsa At OU Health Physicians Tulsa patients receive the latest medical advancements expected of a leading university clinic. As a Patient Services Representative you will act as a customer service agent ensuring that our customers receive the best experience that can be provided.
Schneider Electric USA, IncField Service Representative Schneider Electric USA, IncField Service RepresentativeOklahoma City, OKFull timeSchneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment .
Q5 ConnectionsNewCustomer Service Representative Q5 ConnectionsCustomer Service RepresentativeOklahoma City, OK$11–$13 / hourA customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Develop and maintain a knowledge base of the evolving products and services .
University of OklahomaPSR - Senior Patient Services Representative (Referral Coordinator)- TULSA University of OklahomaPSR - Senior Patient Services Representative (Referral Coordinator)- TULSAnorman, OKEssential Duties Qualifications Required Education High School Diploma or GED AND Working Conditions Knowledge Skills & Abilities Why You Belong at the University of Oklahoma The University of Oklahoma values our communitys unique talents perspectives and experiences. Qualifications Required Education High School Diploma or GED AND Working Conditions Knowledge Skills & Abilities Why You Belong at the University of Oklahoma The University of Oklahoma values our communitys unique talents perspectives and experiences.
OU Medicine, Inc.Patient Services Representative (PSR) - Reproductive Medicine Clinic OU Medicine, Inc.Patient Services Representative (PSR) - Reproductive Medicine ClinicEdmond, OKFull timePosition Title:Patient Services Representative (PSR) - Reproductive Medicine ClinicDepartment:Reproductive Medicine ClinicJob Description:This position may be filled as a Patient Services Representative Level 1 or 2, depending on individual experience, expertise, and qualifications. Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)Promotes the organizations Patient Portal for communication between patient and clinic.
ZOLL LifeVestPatient Service Representative - Bilingual, English/Spanish ZOLL LifeVestPatient Service Representative - Bilingual, English/SpanishTalequah, OKThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies. The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®.
OU Medicine, Inc.Patient Services Representative (PSR) - Pediatric General and Plastic Surgery Clinic OU Medicine, Inc.Patient Services Representative (PSR) - Pediatric General and Plastic Surgery ClinicOklahoma City, OKFull timePosition Title:Patient Services Representative (PSR) - Pediatric General and Plastic Surgery ClinicDepartment:Children's Surgery ClinicJob Description:Job DescriptionThe Patient Services Representative II coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility. Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)Promotes the organizations Patient Portal for communication between patient and clinic.
OU Medicine, Inc.Patient Services Representative (PSR) - Children's Super Ninos Clinic OU Medicine, Inc.Patient Services Representative (PSR) - Children's Super Ninos ClinicOklahoma City, OKFull timePosition Title:Patient Services Representative (PSR) - Children's Super Ninos ClinicDepartment:Children's Super Ninos ClinicJob Description:Preferred Qualification: Bilingual, English and Spanish speaking. Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)Promotes the organizations Patient Portal for communication between patient and clinic.
OU Medicine, Inc.Patient Services Representative (PSR) - Neurology Clinic OU Medicine, Inc.Patient Services Representative (PSR) - Neurology ClinicOklahoma City, OKFull timePosition Title:Patient Services Representative (PSR) - Neurology ClinicDepartment:Neurology ClinicJob Description:The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)Promotes the organizations Patient Portal for communication between patient and clinic.
OU Medicine, Inc.Patient Services Representative (PSR) - Stephenson Cancer Center at Hillcrest - Tulsa OU Medicine, Inc.Patient Services Representative (PSR) - Stephenson Cancer Center at Hillcrest - TulsaEdmond, OKFull timePosition Title:Patient Services Representative (PSR) - Stephenson Cancer Center at Hillcrest - TulsaDepartment:SCC Clinic Patient ServicesJob Description:Remote Eligibility: Candidates must reside and work full-time in AR, KS, MO, OK, or TX before their first day of employment. Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)Promotes the organizations Patient Portal for communication between patient and clinic.
MCI Military RecruitmentRemote Customer Service Representative MCI Military RecruitmentRemote Customer Service RepresentativeOklahomaRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
M-D Building ProductsNewCustomer Service Representative M-D Building ProductsCustomer Service RepresentativeOklahoma City, OKThis role handles customer inquiries, processes orders, provides technical support, and partners with our sales team to deliver an outstanding customer experience. Every product bearing the M-D name is made right here in the United States, with production facilities in Oklahoma City, Oklahoma, our home and headquarters, as well as Louisville, Kentucky, and Gainesville and Brooklet, Georgia.
Addison GroupPharmacy Customer Service Representative Addison GroupPharmacy Customer Service RepresentativeOklahoma City Metro Area, Oklahoma$17–$19 / hourJob Description: The Pharmacy Customer Service Representative will assist patients, providers, and pharmacy partners by handling inbound and outbound communication related to pharmacy services, medication adherence programs, and healthcare support initiatives. About Our Client: Addison Group is partnering with our client to hire a Pharmacy Customer Service Representative to support member and provider communication within a healthcare services environment.
Windsor AmericaCustomer Service Representative Windsor AmericaCustomer Service RepresentativeOklahoma City, OKFull timeExperience in home services or related industries such as garage doors, HVAC, plumbing, electrical, construction, or auto parts. As a Customer Service Representative, you are at the center of it all, helping customers, solving problems, and keeping everything running smoothly.
Stand-By PersonnelNewCustomer Service Representative Stand-By PersonnelCustomer Service RepresentativeOklahoma City, OKThe ideal Customer Service Representative is bilingual in English and Spanish, enjoys helping customers, and can effectively manage multiple tasks while maintaining a professional and organized workspace. Operate office equipment including computers, phones, scanners, copiers, and printers.
QC HoldingsNewCustomer Service Representative QC HoldingsCustomer Service RepresentativeOklahoma City, OKWith more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. As a Customer Service Representative you will:* Complete cash transactions for our customers* Initiate customer loans* Contact customers about past due payments* Work rotating shifts and some Saturdays.
Undefeated Tribe Operating Company LLCWeekend Member Service Representative Undefeated Tribe Operating Company LLCWeekend Member Service RepresentativeOklahoma City, OK$12–$14 / hourPart timeThe Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”. Each employee will be held responsible for individual goals regarding lead generation, social media, pictures taken with potential members and in businesses, marketing distributed, and number of businesses visited each day worked.
UASANewCustomer Service Representative UASACustomer Service RepresentativeOklahoma City, OKAs a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and efficiently. You will play a crucial role in maintaining positive customer relationships and ensuring their overall satisfaction with our products/services.
Patterson CompaniesNewCustomer Service Representative Patterson CompaniesCustomer Service RepresentativeOklahoma City, OKJob QualificationsRequired Qualifications* High School Degree or equivalent* Exceptional customer service and organizational skills* Accuracy and strong attention to detail* Effective verbal, written, and interpersonal communication skills* General computer proficiency including knowledge of MS OfficePreferred Qualifications* Associate's Degree or equivalent combination of education and experience.* Proficiency in SAP or related ERPWorking ConditionsPhysical Demands* Operating a computer or other office devices for the majority of the workday* May occasionally need to move packages up to 10 pounds such as office supplies or equipment* Must be able to communicate with others in person, over the phone, and in writing.* Administrative:* Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.* Maintain accurate customer and territory records, facility records, and document all customer interaction.* Generation of reports* Monitor scheduled shipment dates to ensure timely delivery.*
The Wonderful CompanyNewBilingual Spanish Customer Service Representative The Wonderful CompanyBilingual Spanish Customer Service RepresentativeOklahoma City, OKIncoming calls may include, but are not limited to the following:* Flower Orders* Product Orders* Directory Orders and Changes* Credit Card Product and Equipment Orders* Credit Card Equipment Troubleshooting* Customer monthly statements* Web Hosting* Additional duties as neededQualificationsEducation: High School Diploma or equivalent is required* Fluent in both Spanish and English* Strong written and oral communication skills* Ability to make decision with little direction* Strong attention to detail* 1-2 years Customer Service/Call Center experience* Basic math skills* Ability to speak clearly in a well-modulated voice using good diction* Typing 25 WPM/ net minimum* Knowledgeable in basic computer skillsWorking Conditions:* Must be able to work extended hours (overtime as requested) to meet company deadlines* Flexibility. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California's Central Valley.
MaximusSpanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeOklahoma City, OKFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
U-HaulNewCustomer Service Representative U-HaulCustomer Service RepresentativeEdmond, OKThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Stewart & Stevenson Power Products LLCPower Generation Technical Services Representative Stewart & Stevenson Power Products LLCPower Generation Technical Services RepresentativeOklahoma City, OKFull timeProvide technical assistance and information to external and internal customers in order to resolve technical problems that may occur with products, including service of parts or equipment, repair techniques, and new product changes on parts. Assist in the design and development of technical training materials and curriculum with the Company’s training department to teach customers about aftermarket equipment, including the development of equipment instruction and use manuals.
Stewart & StevensonPower Generation Technical Services Representative Stewart & StevensonPower Generation Technical Services RepresentativeOklahoma City, OklahomaProvide technical assistance and information to external and internal customers in order to resolve technical problems that may occur with products, including service of parts or equipment, repair techniques, and new product changes on parts. Assist in the design and development of technical training materials and curriculum with the Company’s training department to teach customers about aftermarket equipment, including the development of equipment instruction and use manuals.
Jim Evans - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Jim Evans - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberOklahoma City, OKAs a Customer Service Representative - State Farm Agent Team Member with Jim Evans - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. From sponsoring Central Elementary and supporting local sports teams to running an annual cookoff competition between the Moore Police and Fire Departments to raise money for Special Olympics, giving back is at the heart of what we do.
SchlumbergerNewPlunger Lift Automation Service Representative SchlumbergerPlunger Lift Automation Service RepresentativeEl Reno, OKEmployee is frequently exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and work with explosives. + Employee is regularly exposed to work near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
Drybar ShopsReceptionist/ Customer Service Representative Drybar ShopsReceptionist/ Customer Service RepresentativeOklahoma City, OklahomaWe are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. Competitive compensation with base pay of $11 per hour and the potential to make up to $20 per hour depending on commissions that include retail and membership sales.
Bobby Lewis - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Bobby Lewis - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberChoctaw, OKAs a Customer Service Representative - State Farm Agent Team Member with Bobby Lewis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Vicky Richey - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Vicky Richey - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberOklahoma City, OKAs a Customer Service Representative with the Vicky Richey Insurance Agencey, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Rickets Fennell & Associates IncInsurance Customer Service Representative Rickets Fennell & Associates IncInsurance Customer Service RepresentativeOklahoma City, OK$35,000–$55,000 / yearRickets Fennell & Associates, LLC is a privately owned and family-operated insurance agency based out of Ardmore, OK, with offices in OKC and Tulsa, and a presence in Prosper, TX. We prioritize flexibility and support for our employees, ensuring their families come first while fostering a positive and growth-focused work environment.
RudybtravelCustomer Service Representative RudybtravelCustomer Service RepresentativeOklahoma City, OKRemoteIn this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Air Comfort Solutions OKCCustomer Service Representative (2nd shift) Air Comfort Solutions OKCCustomer Service Representative (2nd shift)Moore, Oklahoma$16–$18 / hour
Addison GroupCustomer Service Representative Addison GroupCustomer Service RepresentativeOklahoma City, Oklahoma$17–$18 / hourComprehensive training is provided to ensure employees feel confident navigating systems, understanding processes, and delivering a high-quality customer experience. Addison Group is partnering with our client, a stable and growing organization in the financial services industry, to hire customer service professionals.
Dobson FiberNewCustomer Service Representative Dobson FiberCustomer Service RepresentativeOklahoma City, OKThe Customer Service Representative role involves providing professional and efficient customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Work environment: Expected to maintain a 40-hour workweek, with the potential for additional hours as needed, including a one-hour unpaid lunch break daily.
State of OklahomaNewCustomer Service Representative I - Bilingual State of OklahomaCustomer Service Representative I - BilingualOklahoma City, OKKnowledge, Skills and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; and of methods and techniques for conducting research. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; and to apply laws and rules to individual problems and situations.