Assist members' with transaction, account problems, questions, accurately and efficiently including but not limited to: checkbook imbalances, removing; adding joint owners, payroll and transfer transactions, research, death claims, safe deposit boxes, etc. Must be knowledgeable with all types of loan documents, credit reports, and lending regulations such as Reg B (equal credit opportunity) Reg Z (truth in lending), UCCC (uniform consumer credit code) Reg E (electronic funds transfer) and Reg CC (availability of funds).