PERMANENT

FEED

UNKNOWN

The Operational Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. 2. Resource Allocation: Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability.

YEAR

<div>  Who You Are “It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi Sounds like you? Great! Here’s what E80 Group has to offer. Position Description The Operational Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. This position will be 50% Hands on the equipment/system and 50% Supervising and Coordinating with other E80 staff and customer. He/She will be assigned to a specific customer’s plant or to a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant. Duties and Responsibilities 1. Customer Interaction: <ul><li>Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns.</li><li>Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products</li><li>Partecipates to periodical operational and management meetings with Customer's staff</li><li>Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests</li></ul>2. Resource Allocation: <ul><li>Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability</li></ul>3. Scheduling and Coordination: <ul><li>Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services</li><li>Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities</li><li>Enter and manage tickets in Sales Force</li><li>Manage and coordinate resource intervention onsite based on schedule activities for either maintenance and tickets resolution for technical aspects</li></ul>4. Performance Monitoring: <ul><li>Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary</li></ul>5. Process Improvement: <ul><li>Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity</li></ul>6. Compliance: <ul><li>Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies</li><li>Observe customer behavior and alternative service purchase to recommend area for improvement in E80 organizations</li><li>Escalate to organization any customer important aspects</li></ul>7. Safety<ul><li>Ensure all precautions are in place for the safe operation of E80 systems and escalate to stakeholders and management if discrepancies arise</li><li>Performs advanced electrical troubleshooting on every E80 machine in the system, using all available diagnostic tools, if required</li><li>Replace, Program and Configure E80 electromechanical components, if required</li><li>Perform engineering and software maintenance tasks periodically, if required (Example: LGV/s calibration and navigation parameters, etc.)</li></ul> Position Qualifications <ul><li>A bachelor’s degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered</li><li>3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred. </li><li>Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)</li><li>CMRT, Certifications highly preferred</li><li>Knowledge of SAP ERP system, CRM (Salesforce)</li><li>Knowledge of Microsoft Office 365 and power platform</li><li>Strong analytical skills and attention to detail</li><li>Excellent organizational, communication and collaboration abilities. Be a change agent</li><li>Passion for customer service and a customer-centric mindset</li></ul>What's in It for YouCompensation: $75K - $90K (FLSA Exempt)Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K matchLocation: Albany, GA Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose. E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role. #BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.  Qualified applicants will receive consideration. E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.</div>

E80 Group S.p.a.

Operational Resident Automation Engineer - Albany

Administrative Skills

Analysis Skills

Asset Management

Automation Engineering

Automation Systems

Calibration

Communication Skills

Corporate Policies

Corrective Action

Cross-Functional

Customer Relations

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Service Management

Customer Support/Service

Customer Training

Customer/Consumer Behavior

Detail Oriented

E Programming Language

ERP (Enterprise Resource Planning)

Electricity

Electromechanics

Emerging Technology

Groundskeeping

Identify Issues

Industrial Design

Internet/Online Service

Inventory Management

Maintenance Services

Manufacturing

Manufacturing/Industrial Processes

Materials Management

Microsoft Office

On Site Support

Operations Management

Organizational Skills

Pallet Jack

Performance Analysis

Process Improvement

Programmable Logic Controller (PLC)

Project/Program Management

Regulations

Resolve Customer Issues

Resource Management

Resource Utilization

Retrofit

Robotics

SAP ECC (fka SAP R/3 and SAP ERP)

Sales Management

Salesforce.com

Service Delivery

Software Administration

System Operations

Team Player

Technical Leadership

Time Management

Training Program

OTHER

Responsibilities & Duties:Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues.

<div>Position Summary: Invision Technologies, LLC is looking for additional Network Engineers/IT Support Professionals to join our team.  The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The Network engineers are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests.  Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels.  Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality of standards.  The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations. Responsibilities & Duties:</div><ul><li>Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support..</li><li>Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting.</li><li>Offer our clients a true “white-glove” support experience and exceed their expectations.</li><li>Install and configure hardware and software components to ensure usability and optimal performance.</li><li>Work with counterpart technicians and clients for developing solutions to meet client needs.</li><li>Create and maintain thorough documentation and configurations within company tools.</li><li>Identify and implement automation and continuous process improvement opportunities.</li><li>Interface with third-party vendors as a liaison between client and vendor.</li><li>Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients.</li><li>Other duties as assigned.</li></ul><div> Knowledge, Skills & Personal Qualities:</div><ul><li>Demonstrate excellence in customer service.</li><li>Ability to identify simple to complex problems and analyze them for triage or solution.</li><li>Demonstrate problem-solving strategies and practical knowledge.</li><li>Ability to diagnose and resolve issues by balancing research, troubleshooting, and standard procedures.</li><li>Advanced knowledge of computer systems, including hardware, software, OS, and peripherals.</li><li>Working knowledge of networking fundamentals and hardware.</li><li>Knowledge of cyber security fundamentals.</li><li>Demonstrated ability to work in a fast-paced environment.</li><li>Time management, organization, and communication are vital.</li></ul><div>  Required Qualifications :</div><ul><li>High school diploma or equivalent required.</li><li>1-year of computer and/or network support experience.</li><li>Exceptional written and verbal communication skills.</li><li>Ability and desire to learn and adapt quickly.</li><li>Exceptional customer service skills.</li><li>Attention to detail.</li></ul><div>  Preferred Qualifications:</div><ul><li>Advanced level degree or certifications desired.</li><li>Preferred certifications: CompTIA A+, Network+, Security+, any Microsoft.</li><li>Managed Service Provider experience.</li><li>Use of PSA/Ticketing system experience.</li><li>Experience as a tier 1-2 IT Support Specialist.</li><li>Working knowledge of O365, Azure, Sharepoint.</li></ul><div> Benefits:</div><ul><li>Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.</li><li>Employer-provided life insurance at no cost to the employee.</li><li>401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.</li><li>Monthly mobile phone stipend.</li><li>Career path after 6 months to outline future career growth.</li><li>Eighteen days of paid time off annually.</li><li>Salary commensurate with experience, range of $35,000 - $60,000.</li></ul><div> Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.</div> About Invision Technologies:Invision Technologies is a regional technology management firm serving small and medium businesses. We serve the community by empowering our clients to do what they do best and ensure their technology works for them to accomplish their goals. We support data, telephone, low-voltage, and security networks. If it runs over IP…we support it. We are a close-knit, community-oriented team and we look forward to speaking with you!! Check us out at www.invtech.com.

Invision Technologies

Network Engineer

Automation

Cellular Telephone

CompTIA A+

CompTIA Network+

CompTIA Security+

Computer Networks

Computer Systems

Develop and Maintain Customers

Documentation

Hardware Components

Hardware Installation

Health Plan

IP (Internet Protocol)

Information Technology & Information Systems

Internet Security

Low Voltage (LV)

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Azure

Network Architecture/Engineering

Network Support

Network System Hardware

On Call

Operating Systems

Peripheral Hardware

Presentation/Verbal Skills

Printing

Problem Solving Skills

Quality Metrics

Server Support

Small Business

Software Configuration Management

Technical Delivery

Technical Support

Usability Engineering

Writing Skills

Betterteam

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Operational Resident Automation Engineer - AlbanyE80 Group S.p.a.

Network EngineerInvision Technologies

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