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The role ensures scalable, secure, and compliant solutions using the Salesforce Financial Services Cloud platform, supporting business objectives and optimizing system functionality. This position is responsible for designing, integrating, building, and maintaining Salesforce-based Sales and Financial Services solutions within Midland States Bank.

YEAR

<br/><b>Position Title: </b>Senior Salesforce Engineer- Financial Services Cloud<br/><br/><b>Locations: </b>Effingham_IL<br/><br/><b>Time Type: </b>Full time<br/><br/><b>Req ID: </b>JR1200-Effingham_IL<br/><br/><b></b>At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions.<br/><br/>For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.<br/><br/>We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.<br/><br/>Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.<br/><br/>You might say we're unlike any other bank.<br/><br/>And you'd be right."<br/><br/><b></b>At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.<br/><br/>Salary Range: $88,000-$130,000/annually<br/><br/><b>Position Summary</b><br/><br/>This position is responsible for designing, integrating, building, and maintaining Salesforce-based Sales and Financial Services solutions within Midland States Bank. The role ensures scalable, secure, and compliant solutions using the Salesforce Financial Services Cloud platform, supporting business objectives and optimizing system functionality. The Senior Solutions Engineer reports to the Team Lead - Salesforce.<br/><br/><b>Responsibilities:</b><br/><br/><ul><li>Design and architect scalable and efficient Salesforce Financial Services Cloud solutions aligned with business needs.</li><li>Evaluate and recommend technical solutions, including AppExchange products, to enhance functionality.</li><li>Manage Salesforce system administration: custom objects, fields, layouts, validation rules.</li><li>Implement automation: workflows, approval processes, and rules to streamline operations.</li><li>Ensure data governance: audits, data management, and quality standards adherence.</li><li>Design and execute test plans for solution validation.</li><li>Lead Salesforce integrations ensuring consistency and information flow across systems.</li><li>Collaborate with stakeholders to evaluate integration needs and maintain implementations.</li><li>Provide technical mentorship to junior team members and serve as a subject matter expert.</li><li>Support automations, workflows, and approvals for Sales Cloud, Service Cloud, and Marketing Cloud.</li><li>Share best practices, industry trends, and new features with the team and contribute to the development of internal knowledge resources.</li><li>Stay current on Salesforce updates and industry best practices.</li><li>Be task-focused and adaptable in a dynamic work environment.</li><li>Present ideas clearly and concisely to technical and non-technical audiences.</li><li>The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.</li><li>May require work in a Midland office to ensure collaboration and support of internal and external customers.</li><li>Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).</li><li>Other duties as assigned.</li></ul><br/><br/><b>Requirements:</b><br/><br/><ul><li>Bachelor's degree in Computer Science, Management Information Systems, Accounting, Finance, or related field.</li><li>Minimum 7 years of Salesforce experience, including 3+ years with Financial Services Cloud or related financial implementations.</li><li>Experience with Salesforce Industries OmniStudio and deployment in banking environments.</li><li>Knowledge of sales and marketing methodologies including account/territory/opportunity management, demand generation, and lead nurturing.</li><li>Experience with Salesforce tech stack (administration, JavaScript, Lightning Design System, Apex, Visualforce).</li><li>Experience with analysis/reporting tools such as Salesforce, SAS BI, MS BI, or Tableau.</li><li>Salesforce certifications (e.g., Admin, Advanced Admin, Platform) preferred.</li><li>Ability to diagram customer processes and recommend effective changes.</li><li>Ability to manage multiple priorities in a dynamic, fast-paced environment.</li><li>Strong communication skills (written, verbal, and presentation).</li><li>Excellent organizational and time management skills.</li><li>or similar CRM proficiency.</li><li>Understanding of customer and partner relationship strategies.</li><li>Knowledge of the customer journey and ability to map touchpoints to the sales process.</li><li>Basic understanding of API and REST.</li><li>Basic knowledge of database architecture.</li><li>Experience in ITIL or formal SDLC methodologies.</li><li>Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence.</li><li>Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.</li></ul><br/><br/><b>Experience with the sales process, cycles and methodology, including:</b><br/><ul><li>Familiarity with Salesforce Industries OmniStudio Framework.</li><li>Experience migrating Salesforce orgs or deploying FSC in a banking or financial institution.</li><li>Account/territory management</li><li>Opportunity management</li><li>Contact management</li><li>Business development</li><li>Professional services</li><li>Partner management</li><li>Technical consulting</li><li>Service engineering</li></ul><br/><br/><b>Experience with marketing activity, including:</b><br/><ul><li>Demand generation</li><li>Lead nurturing</li><li>Customer profiling</li><li>Social & digital media</li><li>Campaign influence tracking</li></ul><br/><br/><b>Competencies:</b><br/><br/><ul><li>Business insight</li><li>Cultivates innovation</li><li>Drives results</li><li>Makes sound decisions</li><li>Being a brand champion</li><li>Collaborates</li><li>Communicates effectively</li><li>Customer focus</li><li>Being Authentic</li><li>Emotional Intelligence</li><li>Self development</li><li>Being flexible and adaptable</li></ul><br/><br/>At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.<br/><br/>If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at .<br/><br/>Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.<br/><br/>THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT<br/><br/><p>PI779f30eeb6e1-9721</p>

Midland States Bank

Senior Salesforce Engineer- Financial Services Cloud

Accounting

Alliance/Partner Management

Analysis Skills

Apex Programming Language

Application Programming Interface (API)

Auditing

Automation

Bank Secrecy Act

Banking Services

Best Practices

Business Development

Business Intelligence

Business Support

Campaigns

Channel Strategies

Cloud Computing

Communication Skills

Compensation Management

Compensation and Benefits

Computer Science

Contact Management

Customer Relations

Customer Relationship Management (CRM)

Customer/Client Research

Data Management

Database Architecture

Demand Generation

Digital Media

Finance

Financial Services

Follow Through

Futures

ITIL (IT Infrastructure Library)

Industry/Trade Analysis

Information Technology & Information Systems

Interpersonal Skills

JavaScript

Lead Generation

Maintain Compliance

Management of Information Systems/Technology (MIS)

Marketing

Mentoring

Multitasking

Needs Assessment

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Professional Services

Quality Metrics

REST (Representational State Transfer)

Regulatory Compliance

Reporting Skills

Sales

Salesforce.com

Software Development Lifecycle (SDLC)

Software Engineering

Statistical Analysis System (SAS)

Systems Administration/Management

Tableau

Team Lead/Manager

Technical Consulting

Territory Management

Test Design

Testing

Time Management

Validation Plan

Willing to Travel

Writing Skills

Capital Markets Placement_feed

Employee Referral Program

Flexible Spending Accounts

Tuition Reimbursement

Life Insurance

Military Leave

Professional Development

401K

The Avaya UC Infrastructure Engineer will provide technical expertise in the operation, maintenance, and troubleshooting of Avaya switching systems and associated telecommunications infrastructure supporting mission-critical voice services. Avaya UC Infrastructure Engineer (2026-24845-F): Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ.

<h2>Overview</h2><div><div><div><p>Avaya UC Infrastructure Engineer (2026-24845-F):</p><p/><p>Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will provide technical expertise in the operation, maintenance, and troubleshooting of Avaya switching systems and associated telecommunications infrastructure supporting mission-critical voice services.</p><p> </p><p>This position serves as a key technical resource responsible for maintaining switching systems and supporting telecommunications operations in accordance with contract requirements.</p></div></div></div><h2>Responsibilities</h2><div><div><div><p>Essential functions will include: </p><ul><li>Perform system administration and operational maintenance in accordance with telecommunications operations and maintenance requirements with little to no oversight.</li><li>Manage software updates, configuration changes, and system upgrades associated with voice infrastructure.</li><li>Document maintenance actions, system changes, and troubleshooting activities in accordance with contract documentation requirements and report to leadership.</li><li>Operate and maintain the Avaya CM10 switching system and associated telecommunications infrastructure.</li><li>Support configuration, troubleshooting, and restoration of voice services within the Base Telecommunications System.</li><li>Perform system backups, database administration, and system configuration management for switching equipment.</li><li>Responsible for troubleshooting and repair of telecommunications outages, trouble tickets, and service disruptions.</li><li>Coordinate with telecommunications technicians and network personnel to resolve voice system issues and restore services.</li><li>Maintain switching equipment and associated hardware in accordance with manufacturer technical manuals and contract requirements.</li><li>Support adds, moves, changes, and deletions of telephone circuits and services.</li><li>Other duties as assigned. </li></ul></div></div></div><h2>Qualifications</h2><div><div><div><ul><li>Education<ul><li>High school diploma or equivalent required.</li><li>Technical training in telecommunications, networking, or information technology is preferred.</li></ul></li><li>Years of experience<ul><li>Minimum of ten years of experience supporting telecommunications switching systems or voice network infrastructure.</li><li>Experience operating and maintaining enterprise voice systems or telecommunications switching platforms is required.</li></ul></li><li>Required skills or certifications<ul><li>Demonstrated experience operating and maintaining Avaya CM10 switching systems.</li><li>Working knowledge of telecommunications switching systems and associated voice infrastructure.</li><li>Ability to perform system configuration, troubleshooting, and operational maintenance of enterprise voice systems.</li><li>Knowledge of telecommunications operations and maintenance procedures supporting voice and unified communications systems.</li><li>Ability to diagnose and resolve telecommunications service outages and switching system faults.</li><li>Familiarity with telecommunications databases, system backups, and system administration processes.</li><li>Ability to read and interpret telecommunications technical documentation and system diagrams.</li><li>Strong technical troubleshooting skills and ability to work in mission-critical telecommunications environments.</li></ul></li><li>Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint</li><li>Ability to communicate effectively with all levels of employees and outside contacts</li><li>Strong interpersonal skills and good judgment with the ability to work alone or as part of a team</li></ul><p/><p>Physical Demands:</p><ul><li>Must be able to lift up to 50 pounds</li><li>Must be able to stand and walk for prolonged amounts of time</li><li>Must be able to twist, bend and squat periodically</li></ul><p/><p>CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check.  Due to the location of this work, US Citizenship is required.  Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations. </p><p/></div></div></div>

<p>UIC Government Services (UICGS) and its Bowhead family of companies are a division of Ukpeaġvik Iñupiat Corporation (UIC), an Alaskan Native Corporation (ANC). UIC is one of the largest ANC’s in Alaska, and combined with UICGS/Bowhead, we offer a wide variety of services to defense and civilian government agencies that reach across multiple disciplines, the U.S., and the world. With our excellent management team and great range of services in the areas of Information Technology, Logistics & Marine, Manufacturing & Products, Program Management and Operations, and Systems & Technology, we perform over 250 contracts worldwide with innovative business solutions in areas such as engineering, maintenance services, manufacturing, information technology, program support, logistics/base support, and procurement. Collectively, our 3,500+ employees of the Bowhead family of companies, UIC, UIC Government Services, UIC Government Construction, and UIC Commercial remain committed to delivering quality results to ensure our customers’ success. Headquartered in Virginia, we are a fast-growing, multi-million-dollar corporation consistently recognized as one of the top 25 8(a) certified small business companies for government contracting.</p>

Bowhead / UIC Technical Services

Avaya UC Infrastructure Engineer

Bowhead / UIC Technical Services Jobs

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Avaya UC Infrastructure EngineerBowhead / UIC Technical Services

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