Inputs work orders, inspection reports, property code violations, etc., into computer; Receives telephone and walk-in complaints; Routes complaints to appropriate team member, logs and tracks through to resolution; Accepts applications for City programs (certificates of occupancy, building permits, rehabilitation loans/grants, summer youth employment, vehicle storage permits, etc.); Prioritizes the routine activities and clerical workflow of the office; Drafts routine correspondence to respond to citizen concerns; Prepares work orders for City services such as boarding-up unsecured properties, cutting grass, removal of debris; Responds to requests from the public for information about City programs and services; Acts as liaison with City offices and other agencies when problems cannot be resolved with NSC resources; Performs monitoring and reporting activities related to the tracking of the workflow; Responds to inquiries from the public for property information, accessing various databases; Assists Inspection and Police personnel with scheduling of inspections, meetings, other appointments, etc. Associate's degree in office technology or related field; PLUS two (2) years of clerical experience (or its part-time equivalent) in three (3) of the following four (4) areas: typing documents and correspondence; filing; data entry; and public contact (by telephone and in person); OR.