As a leader, they ensure tellers have performance goals and IDP plans; conduct huddles and provide leadership, guidance and assistance to the Tellers in support of sales goals, supporting a member centric, relationship sales culture, ensuring positive member experiences are delivered and policies and procedures are followed; given staffing levels, they act as a Teller as necessary; during absences, they back-up the Branch Manager and/or Assistant Branch Manager overseeing the branch within policies, procedures and guidelines. Primarily responsible for the tellers and operational aspects of the branch including cash outages, posting errors, night drop and lobby box processing, balancing and auditing cash drawers, vaults, ATMs, ordering cash, etc.