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We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation.

Company Summary Statement :
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview:
This position is responsible for providing analysis and solution of complex business process and technical problems with a focus on improving operational effectiveness and excellence. The Business Operations Analyst will prepare and deliver well-constructed business insights to management, lead teams, and enhance other's understanding of business processes and systems. The ideal candidate is a well-organized self-starter with a passion to optimize the decision-making process through rigorous utilization of data.

Responsibilities:
• Prioritize vegetation management practices, processes, and procedures. • Oversight and management of PPL EUs vegetation management KPIs, invoicing and accruals. • Enhance and streamline invoicing procedures for vegetation management activities with both internal and external stakeholders. • Extract and deliver useful statistics and insight from business data in order to drive and support operational improvements and business strategies. • Proactively identify and implement solutions and/or strategies that will help the business better achieve its short and long-term business objectives. • Prepare complex financial models and forecasting using advanced modeling techniques. • Responsible for developing high level analyses, recommending courses of action based on data, and presenting to Senior Management. • Develop and research methods for measuring various areas of business performance and compare against trends and best practices. • Review, identify, analyze, and create detailed documentation of business process and supporting systems. • May lead special projects or teams. • Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers. • Performs other duties as assigned • Complies with all policies and standards

Qualifications:
Associate Business Operations Analyst:1. Bachelor's Degree2. Experience with Business Intelligence tools such as SAS, Hyperion, MicroStrategy, Tableau and Hadoop. 3. In-depth knowledge in statistical analysis, economic modeling and data visualization. 4. Strong analysis, research and complex problem-solving skills. 5. Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications.  Intermediate Business Operations Analyst:1. Bachelor's Degree and 2+ years of analytical/problem solving experience; OR Master's degree2. Experience with Business Intelligence tools such as SAS, Hyperion, MicroStrategy, Tableau and Hadoop. 3. In-depth knowledge in statistical analysis, economic modeling and data visualization. 4. Strong analysis, research and complex problem-solving skills. 5. Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications.  Business Operations Analyst:1. Bachelor's Degree and 5+ years of analytical/problem solving experience; OR Master's degree and 2+ years of analytical/problem solving experience.2. Experience with Business Intelligence tools such as SAS, Hyperion, MicroStrategy, Tableau and Hadoop. 3. In-depth knowledge in statistical analysis, economic modeling and data visualization. 4. Strong analysis, research and complex problem-solving skills. 5. Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications. Lead Business Operations Analyst:1. Bachelor's Degree and 7+ years of analytical/problem solving experience; OR Master's degree and 4+ years of analytical/problem solving experience.2. Experience with Business Intelligence tools such as SAS, Hyperion, MicroStrategy, Tableau and Hadoop. 3. In-depth knowledge in statistical analysis, economic modeling and data visualization. 4. Strong analysis, research and complex problem-solving skills. 5. Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications. Preferred Qualifications:1. Master’s degree in business or a quantitative discipline. 2. Possess an innate curiosity and a strong desire to solve problems. 3. Ability to tell a story from analysis to be able to identify/solve business opportunities. 4. Background in Lean, Six Sigma, or similar process improvement models. 5. Excellent written and verbal communication skills.

PPL Services Corporation

Business Ops Analyst - Associate/Intermediate/Lead

Analysis Skills

Apache Hadoop

Best Practices

Billing

Business Intelligence Software

Business Operations

Business Processes

Business Strategy

Communication Skills

Customer Experience

Documentation

Electrical Utility

Establish Priorities

Financial Modeling

Forecasting

Hyperion

Lean Six Sigma

MicroStrategy

Microsoft Access Database

Microsoft Excel

Microsoft PowerPoint

Operational Audit

Operational Improvement

Operational Strategy

Operational Support

Organizational Skills

Performance Metrics

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Process Improvement

Process Modeling

Statistical Analysis System (SAS)

Statistics

Tableau

Team Lead/Manager

Writing Skills

[AW]-iCims

Company Summary Statement :
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview:
This position is responsible for providing analysis and solution of complex business process and technical problems with a focus on improving operational effectiveness and excellence. The Business Operations Analyst will prepare and deliver well-constructed business insights to management, lead teams, and enhance other's understanding of business processes and systems.  The ideal candidate is a well-organized self-starter with a passion to optimize the decision making process through rigorous utilization of data. THIS IS NOT A REMOTE POSITION.

Responsibilities:
Business Operations Analyst <ul><li>Extract and deliver useful statistics and insight from business data in order to drive and support operational improvements and business strategies.</li><li>Proactively identify and implement solutions and/or strategies that will help the business better achieve its short and long-term business objectives.</li><li>Prepare complex financial models and forecasting using advanced modeling techniques.</li><li>Responsible for developing high level analyses, recommending courses of action based on data, and presenting to Senior Management.</li><li>Develop and research methods for measuring various areas of business performance and compare against trends and best practices.</li><li>Review, identify, analyze, and create detailed documentation of business process and supporting systems.</li><li>May lead special projects or teams.</li></ul> 

Qualifications:
Candidate Qualifications  Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration. In compliance with federal law, all persons hired will be required to verify identitiy and eligibility to work in the United States and to complete the required employment eligibility form upon hire. Basic Qualifications:  Buisness Operations Analyst: <ul><li>Bachelor’s degree with five years analytical/problem solving experience OR Master's degree with two years analytical/problem solving experience.</li><li>Experience with Business Intelligence tools such as SAS, Hyperion, Microstrategy, Tableau and Hadoop.</li><li>In-depth knowledge in statistical analysis, economic modeling and data visualization.</li><li>Strong analysis, research and complex problem solving skills.</li><li>Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications.</li></ul>Lead Business Operations Analyst: <ul><li>Bachelor's degree with seven years analytical/problem solving experience OR Master's degree with four years analytical/problem solving experience.</li><li>Experience with tools and programming language such as Python, SQL, PowerBI.</li><li>In-depth knowledge in statistical analysis, data visualization, data manipulation.</li><li>Strong competencies in process improvement, change management, and project management.</li><li>Strong analysis, research and complex problem-solving skills.</li><li>Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications.</li></ul> Preferred Qualifications  Business Operations Analyst:<ul><li>Master’s Degree in business or a quantitative discipline.</li><li>Possess an innate curiosity and a strong desire to solve problems.</li><li>Ability to tell a story from analysis to be able to identify/solve business opportunities.</li><li>Background in Lean, Six Sigma, or similar process improvement models.</li><li>Excellent written and verbal communication skills.</li></ul>Lead Business Operations Analyst: <ul><li>Master's Degree in business or a quantitative discipline.</li><li>Possess an innate curiosity and a strong desire to solve problems.</li><li>Ability to tell a story from analysis to be able to identify/solve business opportunities.</li><li>Excellent written and verbal communication skills.</li></ul>#INDPPL#INDPPL#IND#PPL

Business Operations Analyst EU

Change Management

Data Modeling

Data Visualization

Economic Modeling

Power BI

Programming Languages

Project/Program Management

Python Programming/Scripting Language

SQL (Structured Query Language)

You will also incorporate financial analytics and reporting support, providing insight into financial performance, product profitability, and revenue outcomes to enable data-driven decisions aligned to overall organizational performance by: Member Insights & Voice of Member Analytics . You will drive the member insights function, integrating data across systems to develop a comprehensive view of member relationships, identifying behavioral trends, and delivering insights that guide business strategy.

Join First Commonwealth Federal Credit Union as a Senior Business Data Analyst and play a pivotal role in shaping data-driven decision-making across the organization. In this role you will be accountable for translating data into actionable, forward-looking insights that enhance member engagement, drive revenue growth, and identify emerging risks across the credit union. You will serve as a key partner to business lines by applying advanced analytics, predictive modeling, and AI-enabled techniques to understand member behavior and inform strategic and operational decision-making.Who we are:We are a consumer-friendly alternative to banking. We offer all the services you're accustomed to, but at better rates and lower fees. That's because we're structured differently than banks. Banks are in business to earn profits for their stockholder investors. Our credit union exists to improve our member's financial well-being. We don't have stockholders. Instead, we're cooperatively owned by our members (account holders). We return our profits to members in the form of higher dividends on savings, lower rates on loans and lower fees.   Our Mission is empowering the pursuit of financial happiness and our vision is to become the most beloved financial partner in our communities.   We live by our values of Honesty • Innovation • Generosity • Humility • Excellence • Respect  #beYOU with us! Our Members come from all walks of life and so do our Employees. First Commonwealth encourages Applicants from diverse backgrounds to apply and is proud to be an equal opportunity employer. All qualified Candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status or any other characteristic protected by applicable law.What you will do:You will drive the member insights function, integrating data across systems to develop a comprehensive view of member relationships, identifying behavioral trends, and delivering insights that guide business strategy. This includes ownership of voice-of-member analytics, relationship health indicators, and predictive insights, while partnering closely with business and technology teams to ensure insights are actionable and aligned to organizational priorities. You will also incorporate financial analytics and reporting support, providing insight into financial performance, product profitability, and revenue outcomes to enable data-driven decisions aligned to overall organizational performance by:Member Insights & Voice of Member Analytics  •    Serving as the primary analytics resource for member insights, including interpretation of voice-of member programs such as NPS, surveys, complaints, and feedback channel •    Analyzing qualitative and quantitative data to identify drivers of member satisfaction, engagement, and attrition •    Defining and monitoring member relationship health indicators including engagement levels, product usage, and transaction activity •    Identifying early indicators of declining engagement and recommending actions. •    Conducting behavioral segmentation and cohort analysis.Financial & Business Analysis •    Applying financial acumen to evaluate member profitability and product performance. •    Developing financial models to assess business strategies. •    Connecting member analytics with financial outcomes. •    Assisting with development of financial reporting.Predictive Analytics & AI-Driven Insights  •    Developing predictive models to support retention, growth, and risk mitigation. •    Utilizing statistical techniques and AI capabilities to forecast behavior and generate insights. •    Translating model outputs into actionable recommendations. •    Continuously refining models based on performance and business needs.Data Integration & Enterprise Information View  •    Supporting integration of data from multiple sources including core systems, CRM, transaction data, and feedback channels. •    Building dashboards/reports/visualizations; writing summaries/presentations; monitoring model performance; documenting assumptions/data definitions/model logic. •    Partnering with BI and business units to ensure data quality and accessibility. •    Identifying data gaps and recommending improvements.Business Partnership & Insight Activation •    Partnering with business units to define analytical needs and deliver insights. •    Providing recommendations supporting revenue growth, retention, risk awareness, and efficiency. •    Ensuring insights are shared with operational, product, and service teams. •    Supporting decision-making through reports and presentations.Continuous Improvement & Analytics Excellence  •    Identifying opportunities to improve analytics processes and tools. •    Contributing to analytics best practices. •    Maintaining documentation of methodologies. •    Staying current on analytics and AI trendsTo succeed in this role, you will have:  •    Bachelor’s degree in Data Science, Statistics, Mathematics, Economics, Computer Science, or a related quantitative field required, with 5–8 years of analytics experience, within financial services. •    Strong expertise in predictive analytics, financial modeling, and analytical methods, with an understanding of credit union operations and data-driven modeling approaches. •    Solid knowledge of data management principles, data quality concepts, data governance, AI concepts within analytics, and industry best practices. •    Proficiency in SQL and at least one programming language (e.g., Python or R), along with experience in data visualization and business intelligence tools. •    Excellent communication skills with the ability to convey complex insights clearly and develop defensible, data-driven recommendations. •    Strong written and verbal communication skills, with the ability to present complex findings clearly; complex problem-solving abilities with ability to develop defensible data driven recommendations; high attention to detail, and the capacity to manage multiple priorities independently while collaborating effectively with stakeholders across all levels of the organization.Preference will be given to those who have:•    Master’s degree in a quantitative discipline. •    Experience with predictive modeling or advanced analytics in a regulated or data sensitive environment. •    Experience with AI/ML, CRM and behavioral data.

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Business Ops Analyst - Associate/Intermediate/Lead PPL Services Corporation

Business Operations Analyst EU PPL Services Corporation

Senior Business Data Analyst - Hybrid (Allentown, PA) First Commonwealth Federal Credit Union

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