Assist in emergency call outs, help in other shops, and handle special applications Respond to emergency equipment call outs Accept temporary fill in work at other shops, including, e.g., for blast furnaces and steel ladles Maintain a strong focus on satisfying the customer Maintain a professional, high profile with the customer Assist in new trials provide feedback to Service and other managers Assist in the testing of new products, provide feedback Identify new sales opportunities, suggest new ideas. Summary The Maintenance Technician is an employee who functions at a high level of capacity in several key areas, including acting as turn leader (where appropriate), having expertise with all equipment - plus troubleshooting, being available to assist in other shops, performing preventive equipment maintenance, and handling certain administrative/recordkeeping functions.