New Jersey, NJ30+ days ago
To be a great fit for this role, you should have: • 3-7+ years of experience in customer success, account management, client services, or customer-facing program management • Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination • Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously • Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred • Excellent written and verbal communication skills with confidence in customer-facing conversations • Comfort navigating ambiguity and evolving processes in a fast-growth environment • Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs • Ability to identify expansion opportunities through strong relationships, customer insight, and operational outcomes • Proficiency with CRM and customer workflow tools such as Salesforce, ticketing systems, or project tracking platforms • Based in or located within the Eastern Time Zone, with preference for candidates located in the Philadelphia, New York, or Washington DC areas. In this Role You Will: • Own the customer relationship from pre-deployment through long-term engagement • Serve as the primary point of contact for customer communication and non-technical coordination • Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively • Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution • Monitor customer health, engagement, and risk signals and take proactive action when issues arise • Manage customer communications during key milestones, changes, and escalations to maintain trust and clarity • Identify opportunities to expand customer impact by understanding operational goals and usage patterns • Partner with Sales to support expansion opportunities through strong relationships and customer insight • Capture and elevate the voice of the customer to inform product, process, and experience improvements • Maintain accurate documentation and internal visibility into customer status, risks, and next steps.