Experience scaling Commercial CS motions, including building or scaling efficient CS motions for mid-market/commercial/SMB segments in a high-growth SaaS company, balancing scaled programs (digital/AI, one-to-many, pooled) with the human-led, relationship-driven motion these segments require. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN.