This role works directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to ensure timely resolution of network-related issues involvingbroadband circuits, routers, modems, switches, WiFi, VoIP, telephony, and other network-connected devices. Velocity''s customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business.