Understand the agency owner/entrepreneurial mindset; driving difficult conversations, understanding & communicating tradeoffs, has deep knowledge/ experience in all critical areas of Insurance(distribution, product, ops, IT, claims) to ask the right questions and bring forward any inefficiencies/inconsistencies. Introduce strategic leadership and oversight within a collaborative relationship between all pertinent business units, including IT, Distribution, Product, Finance, Actuarial, Underwriting, Service Ops, Claims.