NewIT Manager, Ops Tech Solutions Delivery Amazon.com Services LLCIT Manager, Ops Tech Solutions DeliveryNiagara Falls, NYYour internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
NewMaintenance Supervisor JobotMaintenance SupervisorAkron, NY$90,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This is an excellent opportunity for a hands-on maintenance leader who enjoys developing technicians, improving equipment reliability, and driving continuous improvement initiatives.
NewTraveling Superintendent - Commercial Construction JobotTraveling Superintendent - Commercial ConstructionBuffalo, NY$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
CTI (Critical Time Intervention) Team Leader Endeavor HealthCTI (Critical Time Intervention) Team LeaderCheektowaga, NY$68,000–$71,000 / yearEndeavor Health Services is growing, and we’re looking for a Critical Time Intervention (CTI) Team Leader to guide individuals through some of the most pivotal transitions in their lives—such as moving from hospitalization to community care. You’ll lead a multidisciplinary team that includes case managers, nursing staff, and peer specialists, all working together to provide coordinated, person-centered care.
NewLead Manager, Transitions Program Best Buddies InternationalLead Manager, Transitions ProgramBuffalo, NY$45,000–$48,000 / yearPosition Overview: The Lead Manager, Transitions Program (MTP) will be responsible for directly teaching, planning, and executing Transitions/ Pre-Employment Transition Services directly with students with intellectual and developmental disabilities (IDD) (1:1, small or large groups) in classroom or community-based settings to help adolescents/young adults develop social, vocational, and workplace competency skills. 4 years' experience or employment in job coaching, counseling, or special education; or other related experience working with persons with disabilities-- OR--Bachelor’s Degree in a related field such as rehabilitation, counseling, social work, psychology, education, human resources from an accredited college or university; Best Buddies experience a plus.
NewMaintenance Supervisor STS Technical ServicesMaintenance SupervisorTonawanda, NYIn this role, you will be responsible for developing, implementing, and maintaining long-range plans for the improvement of maintenance activities while providing technical assistance to the manufacturing departments supported. STS Technical Services is a Top 100 Staffing Firm, partnered with some of the largest names in aerospace, manufacturing, defense, and industrial sectors.
Customer Experience Coordinator TJ MaxxCustomer Experience CoordinatorSpringville, NY$17–$17.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Retail Merchandise Coordinator HomeGoodsRetail Merchandise CoordinatorOrchard Park, NY$17–$17.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
Paint Line Lead - Second Shift Dimar ManufacturingPaint Line Lead - Second ShiftClarence, NYPerforms a variety of manufacturing operations (as needed while also possessing the ability to comprehend all work procedures and instructions, and trains other employees on applicable work processes. Mask internal and external threads or specific areas according to customer blueprints that are to remain finish free.
HVAC & Boiler Plant Manager AramarkHVAC & Boiler Plant ManagerBuffalo, NY$85,000–$90,000The HVAC & Boiler Plant Manager is responsible for supervising all unit activities related to facility maintenance and engineering services; HVAC, Boiler house and day to day maintenance. Relentless commitment to safety excellence, demonstrates behaviors that drive a Safety-FIRST core value, fosters a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents - where No One Gets Hurt.
Assistant Vice President, Fraud Operations Hsbc Private BankAssistant Vice President, Fraud OperationsBuffalo, NYThe role holder takes a strategic view on Fraud Operations, ensuring that the function is managed in the most efficient and effective way possible and ensuring that the risks in the region are duly addressed in quality of throughput from the operations teams. Strong relationship management skills with the ability to manage & engage multiple stakeholders, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
Lead Senior Manager - US Chief Control Office Strategy & Enablement Hsbc Private BankLead Senior Manager - US Chief Control Office Strategy & EnablementBuffalo, NYAs a Lead Senior Manager, you will play a pivotal role in strengthening HSBC’s risk and control environment relating to management information, bringing a strategic, commercially aware mindset with a strong risk lens. Strong analytical capability, with experience improving data quality, reducing data complexity, defining key metrics (KPIs/KRIs), and strengthening data ownership, stewardship, and value.
shift supervisor - Store# 07337, TRANSIT AND MAPLE ROADS Starbucksshift supervisor - Store# 07337, TRANSIT AND MAPLE ROADSBuffalo, NY$21.27–$24.1401961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at1 hour for every 25 or 30 hours worked, depending on work location),and additional pay if working on one of eightobserved holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program viathe Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Starbucks Shift Supervisor StarbucksStarbucks Shift SupervisorBuffalo, NY$21.27–$24.1401961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at1 hour for every 25 or 30 hours worked, depending on work location),and additional pay if working on one of eightobserved holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program viathe Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Shift Supervisor StarbucksShift SupervisorBatavia, NY$21.27–$24.1401961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at1 hour for every 25 or 30 hours worked, depending on work location),and additional pay if working on one of eightobserved holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program viathe Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
shift supervisor - Store# 07799, DELAWARE & KENMORE Starbucksshift supervisor - Store# 07799, DELAWARE & KENMOREBuffalo, NY$21.27–$24.1401961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at1 hour for every 25 or 30 hours worked, depending on work location),and additional pay if working on one of eightobserved holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program viathe Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
shift supervisor - Store# 69756, BATAVIA Starbucksshift supervisor - Store# 69756, BATAVIABatavia, NY$21.27–$24.1401961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at1 hour for every 25 or 30 hours worked, depending on work location),and additional pay if working on one of eightobserved holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program viathe Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
NewQuality Manager Snyder Industries IncQuality ManagerTonawanda, NY$80,000–$90,000 / yearApplies total quality managements tools and approaches to analytical and reporting processes within each department, and prepares periodic and specific reports concerning departmental activities, problems, schedules, and rejected items. · Works with production supervisors to prioritize CMM programming, First Article, improved processes, flow of product through the CMM room.
Quality Manager RefrescoQuality ManagerDunkirk, NY$130,000–$145,000The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Reporting to the Plant Manager, the Manager Quality II oversees the sites quality department with responsibility for total product/package quality, Food Safety/Quality cost management, safety, compliance, GMPs, and executing all Quality protocols to ensure Plant Quality objectives are met.
NewSelling Sales Manager Ashley | The Wellsville GroupSelling Sales ManagerOrchard Park, NY$60,000–$90,000 / yearWhat You’ll Be Doing Lead side-by-side with your team to maximize every customer opportunity Coach in the moment—helping your team improve, close, and grow Drive key metrics like sales, close rate, and average ticket Run energizing daily huddles that actually make an impact Step in to close deals and keep momentum high Ensure every customer has a standout, memorable experience Why You’ll Love It Here You’re not stuck behind a desk —you’re in the action where it matters Your impact is immediate and visible every single day You get to build and shape a team, not just manage one High-energy, team-first environment that celebrates wins Leadership that supports you and expects you to grow What You Bring Strong retail sales experience with a track record of results A natural leader—you set the tone and others follow Confidence coaching others and giving real-time feedback Competitive, driven, and motivated by results Ability to thrive in a fast-paced, customer-focused environment Flexible schedule (evenings, weekends, holidays) Physical Requirements Ability to lift, push, or move furniture up to 75 lbs Comfortable working across showroom and operational areas Professional, polished presence Competitive Pay Bonus: Uncapped commissions, performance incentives! If you’re the kind of person who loves being on the floor, thrives on winning, and naturally steps into leadership —keep reading.
NewFT Security Site Supervisor - EXPERIENCE REQUIRED - $28.58/hour SecuritasFT Security Site Supervisor - EXPERIENCE REQUIRED - $28.58/hourBuffalo, NY$28.58Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations. In addition to other demands, the demands of the job include: Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerCheektowaga, NY$20–$20.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sBlasdell, NY$23–$23.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritNiagara Falls, NY$18–$18.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritBuffalo, NY$21–$21.25 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sBlasdell, NY$18–$18.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
District Sales Manager - Spirit Spencer Gifts - Spirit HalloweenDistrict Sales Manager - SpiritBuffalo, NY$1,199.10–$1,224.10 / weekThe District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense control, shrink and all related functions. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders, setting up fixtures, lifting and moving up to 50 pounds.
Sr. Regional Ops. Excellence Manager - North RefrescoSr. Regional Ops. Excellence Manager - NorthDunkirk, NY$124,000–$160,000 / yearFull timePartnering closely with Plant Leadership, the Senior Regional Operations Excellence Manager will coordinate and execute key initiatives while collaborating with the Senior Director of Operations, Plant Managers, and North American and Global Leadership teams to drive sustainable operational improvements. The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs.
Warehouse Manager II RefrescoWarehouse Manager IIDunkirk, NY$105,000–$125,000 / yearFull timeThe applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.
Benefits Account Coordinator - Hybrid, FT BENE-CAREBenefits Account Coordinator - Hybrid, FTBuffalo, NY$55,000–$65,000 / yearFull timeThis role involves managing administrative functions, supporting client interactions, and contributing to the overall success of the consultants' books of business throughout the client lifecycle, from onboarding through renewals. Based in Rochester and Buffalo, NY, we've spent over 40 years helping businesses thrive through custom strategies across employee benefits, property & casualty insurance, payroll, HR, and TPA services.
Branch Manager-Member Experience Leader Niagara's Choice Federal Credit UnionBranch Manager-Member Experience LeaderLockport, NYFull timeAs needed: Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Monitor branch activity, including number of transactions; volume; teller errors; loan volume; teller and MSR loan personal sales; and new and closed accounts.
Quality Assurance Manager Aero Instruments & AvionicsQuality Assurance ManagerDepew, NY$30–$38 / hourFull timeThe Quality Assurance Manager will be responsible for assisting the Quality Department with all necessary tasks related to quality assurance, regulatory compliance, and/or product quality control. Aero Instruments and Avionics, Inc. is an FAA Certified Repair Station specializing in the repair and overhaul of aircraft instruments, and avionics.
Team Manager - Orchard Park, NY Panera BreadTeam Manager - Orchard Park, NYOrchard Park, NY$20–$23.50 / hourFull timeBe an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements along the way.
Airport Ramp Supervisor - BUF Unifi Aviation, LLCAirport Ramp Supervisor - BUFBuffalo, NYFull timeJob Title Airport Ramp Supervisor - BUF Date Thursday, May 7, 2026 Entity Unifi Aviation, LLC State New York City Buffalo Base Pay Rate: $ 20.00 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. Must be able to frequently lift, greater than 70lbs and constantly lift up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.
Team Manager - Cheektowaga, NY Panera BreadTeam Manager - Cheektowaga, NYDepew, NY$19–$23.50 / hourFull timeBe an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements along the way.
Team Manager - Ellicott Street, Buffalo Panera BreadTeam Manager - Ellicott Street, BuffaloBuffalo, NY$19–$23.50 / hourFull timeBe an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements along the way.
Team Manager - Cheektowaga, NY - Walden Ave. Panera BreadTeam Manager - Cheektowaga, NY - Walden Ave.Cheektowaga, NY$19–$23.50 / hourFull timeBe an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements along the way.
Restaurant Leader Raising Cane'sRestaurant LeaderAmherst, NY$72,000–$88,000 / yearFull timeIt also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. The Total Target Cash amount shown above is inclusive of the estimated incentive amounts earned under our Restaurant Monthly Incentive Program, should your home Restaurant meet our profitability expectations, and you meet all eligibility criteria.
Airport Customer Service Supervisor - BUF Unifi Aviation, LLCAirport Customer Service Supervisor - BUFBuffalo, NYFull timeJob Title Airport Customer Service Supervisor - BUF Date Thursday, May 7, 2026 Entity Unifi Aviation, LLC State New York City Buffalo Base Pay Rate: $ 20.00 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Client Engagement Coordinator Selective Staffing SolutionsClient Engagement CoordinatorWilliamsville, NY, NY$60,000–$65,000 / yearServe as the primary front-line contact for incoming phone calls and in-person visitors, ensuring a welcoming and professional first impression for clients, vendors, and internal teams. Coordinate logistics for special events including client events, internal meetings, wholesalers’lunches, and firm-wide functions.
Team Manager - Hamburg, NY Panera BreadTeam Manager - Hamburg, NYBuffalo, NYFull timeBe an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements along the way.
Maintenance Manager Judge GroupMaintenance ManagerAngola, NY$100,000–$110,000 / yearBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. •Manage capital projects related to facility upgrades, equipment installation, and process improvements, including bidding, budgeting, and project timelines.
NewWater/Wastewater Superintendent – CIPP & Trenchless | Utica, NY JARBOWater/Wastewater Superintendent – CIPP & Trenchless | Utica, NYBuffalo, NY$125,000–$160,000 / yearManage all day-to-day field operations on trenchless rehabilitation projects including CIPP installation, pipe cleaning, CCTV inspection, manhole rehabilitation, and bypass pumping. A growing Underground Infrastructure Contractor is hiring a Water/Wastewater Superintendent to lead field crews on trenchless rehabilitation projects in the Buffalo, NY metro area.
Parts Manager Selective Staffing SolutionsParts ManagerBuffalo, NY$85,000Parts Manager Reports To: Branch Manager or Vice President Position Summary The Parts Manager is responsible for overseeing all aspects of the parts department, ensuring efficient operations, inventory accuracy, exceptional customer service, and departmental profitability. This role leads the parts team, manages inventory and vendor relationships, and supports the overall success of the dealership.
Maintenance Supervisor Selective Staffing SolutionsMaintenance SupervisorBuffalo, NYThis role is responsible for overseeing daily maintenance operations within the Production and Packaging departments, ensuring equipment reliability, minimizing downtime, and supporting overall plant efficiency. The Maintenance Supervisor will coordinate the activities of Production and Packaging Mechanics and provide leadership in maintaining plant equipment, systems, and infrastructure.
RN Assisted Living Program Director EklegoRN Assisted Living Program DirectorCheektowaga, NYFull timeAs the RN Assisted Living Program Director, you will be responsible for the clinical oversight and coordination of the Licensed Home Care Services Agency (LHCSA)/Assisted Living Program (ALP), in conjunction with administrative staff and other service agencies. Their mission is to enhance each resident's quality of life by providing interactive social activities, a supportive and caring staff and personal care services that promote independence and dignity.
General Manager Clean TeamGeneral ManagerBuffalo, NYFull timeWe're seeking a dynamic and results-driven General Manager (GM) to lead branch operations, drive customer retention, and achieve profitability goals. As the lead over the branch, the GM oversees business growth, operational excellence, and team development while ensuring a high level of customer satisfaction and employee engagement.
Site Supervisor/Superintendent - NY Synerfac Technical StaffingSite Supervisor/Superintendent - NYBuffalo, NYIn this role, you will be responsible for overseeing construction project and to act as the link between various project parties. Site Supervisor will lead and manage the on-site construction team and oversee all work on site.
Automotive Assistant & Service Managers Mavis Tire SupplyAutomotive Assistant & Service ManagersNorth Tonawanda, NYFull timeTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.